Job Title: Membership and Operations Coordinator

Reports To: Operations Manager

Department: Association Management Services (AMS)

FLSA Status: Exempt

Classification: Full-Time

Location: Hybrid with 2 days a week in the DC office; entertaining fully remote candidates.

Who We Are: 

Talley Management Group, Inc. (Talley), is an employee-owned company who specializes in delivering innovative management solutions that empower associations, non-profits, and professional societies to thrive. We partner with organizations to provide full-service association management and outsourced services. Our tailored approach ensures that our clients achieve their goals, enhance member experiences, and create lasting impact within their industries.  

What We Do:

Founded on a passion for excellence and collaboration, Talley is a leading association management company with decades of experience serving diverse associations. We are a team of dedicated professionals committed to fostering connections, driving growth, and delivering results. Guided by our mission and core values, we strive to be the trusted partner that organizations rely on to navigate challenges and achieve their mission.

Position Overview:

Talley is seeking a detail-oriented and proactive membership and operations coordinator to serve as the first point of contact for member inquiries, manage the membership database, and provide high-level administrative support to the CEO of one of our client-partners. Our client-partner organization prides itself on leading professional and workforce development initiatives that advance women in the industry and have an extensive chapter structure with an international footprint.

Key Responsibilities:

1. Serve as the primary contact for member inquiries, providing prompt and professional assistance via phone, email, and in-person interactions.
2. Maintain a working knowledge of the structure and operations of organization’s offerings to answer member questions, troubleshoot challenges, and escalate issues to the appropriate team member or vendor.
3. Maintain accurate and up-to-date member records, process applications and renewals, and generate reports as needed.
4. Process information changes and transactions within client CRM systems according to company processes. 
   1. Process manual membership dues payments, including new memberships and renewals.  
   2. Process manual event registrations into AMS systems and Event Tech systems. 
   3. Process refunds and adjustments. 
   4. Create and process manual invoices, including adjustments to existing registration invoices, sponsorship/exhibit invoices, and membership invoices.  
   5. Process and enter checks/deposits into the membership database.  
5. Update contact information and maintaining formatting for data integrity.
6. Assist the CEO with document preparation, correspondence, and special projects to support organizational initiatives.
7. Primary point of contact for handling hard copy mail, hard copy filing, and shipping (in-office).
8. Provide administrative support to other departments as assigned.
9. Travel as required to attend meetings or for business purposes required by the client partner or Talley.

Knowledge, Skills, and Abilities required: 

• High School diploma or GED required. Bachelor's degree preferred.
• 2+ years of experience in association management and/or customer service and administrative support experience.
• Understanding of AMC’s and nonprofit/association management preferred.
• Demonstrates initiative to learn about the industry or profession and the issues of concern to members.
• Manages administrative tasks and projects efficiently, ensuring deadlines are consistently met or exceeded.
• Exhibit a high level of attention to detail to produce accurate results.
• Comfort with web-based membership management systems, with a preference with experience Association Anywhere (ACGI).
• Proficiency in Microsoft Office Suite. 
• Strong analytical and problem-solving skills. 
• Strong communication, interpersonal, and presentation skills, with ability to convey information in writing and orally.  
• Self-starter who is driven and can work independently.
• High ethical standards and integrity. 
• Ability to work collaboratively in a team environment to support strategic direction.

Success Metrics

• Operates in an ethical and prudent manner.
• Demonstrates the ability to accomplish efficient, accurate, timely and economical work within the assigned areas.
• Cooperates, communicates, and coordinates with other staff and members.
• Stays current with the trends in the industry.
• Maintains a professional and welcoming demeanor.
• Approaches challenges with a solutions-oriented mindset.
• Fosters a supportive environment for colleagues and members.
• Meets or finishes ahead of established deadlines and schedules.

Physical Demands & Working Environment:

• This is a hybrid position.
• Percentage of travel (inclusive of Talley and client related obligations) - 5-10%
• This role primarily involves desk-based work using a computer and standard office equipment. Employees must be able to sit or stand (based on preference) for extended periods, type and use a mouse, view a computer screen, and participate in virtual and in-person meetings. Occasionally, light lifting of items like laptops or small office supplies (up to 15 pounds) may be required. Employees are expected to maintain a comfortable home office setup and adhere to safety guidelines for physical needs, ensuring an efficient and productive work experience. Work in collaboration with the CEO and direct manager to establish a hybrid work schedule, determining in-office days based on team needs and business priorities.
• If travel is required, additional physical requirements include navigating airports, public transportation, and meeting locations, lifting luggage or equipment (up to 50 pounds), sitting or standing for extended periods, and adapting to various environments such as conference centers or client sites.
• If an accommodation is required, individuals are expected to contact Human Resources to ensure Talley can provide the necessary support and ensure a safe, comfortable work experience.

Talley is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About Talley Management Group

Founded in 1987, Talley is an AMCI Accredited Association Management Company. Talley provides Full-Service Management to over 35 Associations and Professional Societies and consulting services and stand-alone meetings management to many other organizations. Our teams work hand in hand with our client partners' volunteer leadership to advance the mission of their societies. Our client-partners represent a variety of industries, including medical/healthcare, technology, engineering & construction, manufacturing, and business services.

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