The Program Manager, Content Strategy is responsible for collaborating with APA’s teams and stakeholders across the organization to promote the design and delivery of innovative live, in-person learning programs and for utilizing resources designed to meet the best practices in instructional design. Under the supervision of the Director of the Office of Scientific Programs, the Program Manager, Content Strategy will plan, implement, and manage activities associated with the American Psychiatric Association’s Annual Meeting and Mental Health Services Conference. Housed within the Office of Scientific Programs (OSP), Division of Education, the incumbent will work with the Director to innovate, develop, and implement the educational content of these two meetings. In addition, they will collaborate with external subject matter experts and staff across the organization, including accreditation and compliance, marketing, membership, online learning, and logistics, to maximize the impact of APA’s live educational programs for multidisciplinary healthcare teams. This position will have direct management of planning committee activities, manage the office production timelines and work plans, and assume responsibility for various departmental tasks as assigned by the Director. The content strategy program manager is also responsible for developing, administering, and implementing administrative procedures and operational methods for efficient functioning of all Annual Meeting and Mental Health Services Conference activities and ensuring adherence to accreditation guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Under the direction of Director, OSP, will be responsible for implementing and managing programmatic aspects of the Annual Meeting and Mental Health Services Conference.
  • Creates and tracks detailed work plans which identify and sequence the activities needed to implement the meetings/conferences noted above successfully. Work plans include session scheduling, room assignments, acquiring faculty materials, abstract solicitation, and other work plans as assigned.
  • Manages live learning program operations and evaluates and aligns processes to maximize efficiency.
  • Leads subcommittees associated with the in-person Annual Meeting and Mental Health Services Conference.
  • Leads course development and strategizes the meeting's interactive and innovative learning lab and EduTours.
  • Oversees educational programming related to medical students, residents, and fellows.
  • Prepares faculty correspondence, manage submission reports, handles incoming submissions and speaker deliverables, drafts and distributes meeting agendas and minutes, implements and maintains program timelines and work plans, and develops program close-out reports.
  • Collaborates with the Director and Associate Director, Office of Scientific Programs to evaluate live learning programs to ensure continuous improvement.
  • Uses project management approaches to ensure meeting/conference initiatives adhere to project milestones, scope, and policies.
  • Ensures faculty and committee members adhere to budget/travel-related policies and that reimbursements and invoices are appropriately processed.
  • Ensures cost-effective solutions to meet conference objectives.
  • Drafts and reviews documentation organizes internal and external meetings, maintains accurate records and schedules, and communicates the status of projects to the Director and Associate Director of the Office of Scientific Programs.
  • Subcommittee staff liaison for the Scientific Program Committee, manages committee calls and invitation letters.
  • Technical support for submitters using abstract management system.
  • Maintains and updates abstract management system.

• Attends Annual Meeting and Mental Health Services Conference to ensure programs are appropriately implemented.
• Other duties as assigned by the Director of the Office of Scientific Programs.

COMPETENCIES

The Program Manager’s performance on these duties and responsibilities will be measured using the following competencies:

SCOPE & IMPACT

• Performs tasks that significantly impact the Office of Scientific Programs and require the ability to gather, organize, verify, compose, and/or analyze established concepts, policies, and procedures to complete several multistep functions
• Responsible for specific daily activities for a body of work or publication
• Demonstrates proficiency in the use of specialized skills and techniques
• Independently manages development of smaller in-person educational activities from planning to execution, with status reports to the Director of the Office of Scientific Programs and Chief of the Division of Education
• Takes responsibility for specific components of the Annual Meeting and Mental Health Services Conference, ensuring timely and effective completion of all relevant deliverables
• Success is frequently measured by completing a complex set of tasks and demonstrating complex and nuanced individual and group work environment behaviors

COMPLEXITY, PROBLEM SOLVING & DECISION-MAKING

• Exercises judgment to choose a work method/procedure and to schedule tasks appropriately to meet guidelines
• Must demonstrate sound decision-making in a range of situations
• Has authority to make decisions relevant to day-to-day operations
• Identifies complex problems and issues.  Designs and implements solutions with management approval
• Recognizes out-of-scope problems and escalates them to the appropriate level
• Conducts needs assessments around existing programs and identifies potential areas of enhancement to propose to leadership

RELATIONSHIP MANAGEMENT & AUTHORITY

• Relationships span levels internally and externally and center on collaborative work efforts
• Has regular contact with outside partners and organizations
• Has extensive contact with management, staff, and colleagues across departments to identify, learn, explain, and report on key issues, trends, and challenges
• Uses diplomatic skills to obtain trust, cooperation, and understanding in order to resolve more complex problems
• May represent the organization as a liaison to APA governance and other external coalitions and audiences with guidance from supervisor
• Effectively manages committees/subcommittees planning the content for Annual Meeting and Mental Health Services Conference

ORGANIZATIONAL KNOWLEDGE

• Demonstrates a full understanding of the relationships and responsibilities within the department
• Demonstrates a thorough working knowledge of policies, procedures, and terminology of the related department/field
• Recognizes when current knowledge of departmental policies is insufficient to address current needs and either escalates inquiry or seeks clarification and/or additional information to better assist members

SUPERVISION

• Coaches and mentors junior level staff