The Membership Coordinator will promote membership volunteer opportunities and actively seek volunteer members. Works with PDA staff to develop new pathways for volunteer activity, supports placement of volunteers and assures member satisfaction with volunteer programs.

*This position is hybrid and requires 2 days per week in the Bethesda, MD office.

Duties & Responsibilities:

• Coordinate and support volunteer and member recruitment initiatives
• Monitor and respond to volunteer mailbox inquiries, phone calls, and Volunteer Interest Profile submissions
• Coordinate and support delivery of executive reports on critical volunteer metrics
• Carry out volunteer communications and marketing on the PDA website, in social media, by email, and at conferences
• Communicate with chapter leaders to gather relevant updates and content on chapter events, news and other important information
• Import, update, and support database cleanup of member and volunteer data in the AMS
• Assist volunteers to find appropriate opportunities for participation in PDA Volunteer Interest Program (VIP)
• Identify opportunities for, and provide material support to, volunteer award recognition initiatives such as updating Volunteer Spotlights records and PDA Awards Committee nominations/winners in Aptify database
• Annually implement the update of board room plaques of new PDA award recipients and the mailing of member pins
• Ensure that monthly membership lists are delivered efficiently and securely to Chapter leadership following the established guidelines
• Be ready willing and able to provide PDA booth support at conferences (including set-up, staffing and tear-down)
• Manage and track shipment of PDA booth supplies/promotional materials for conferences & chapter events
• Manage inventory of Booth and Chapter promotional materials
• Respond to routine member and customer inquiries/complaints

Education/Experience: Bachelor’s degree in a related field and 1-2 years equivalent experience or equivalent combination of education and experience.

Competency: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates good presentation skills
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events
• Dependability—the individual is consistently at work and on time, follows instructions responds to management direction and solicits feedback to improve performance
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to take direction, and accomplish tasks efficiently, on time and accurately
• Ability to prioritize work and to organize an office environment
• Ability to work under general guidance as well as within a team
• Ability to apply sound judgment and use discretion when dealing with sensitive information
• Excellent interpersonal, analytical and communication (both written and oral) skills
• Ability to work in a team-oriented environment
• Excellent organizational skills
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to independently ascend and descend stairs
• Ability to independently reach, twist and bend
• Ability to independently remain stationery for extended periods of time
• Ability to independently lift up to thirty (30) pounds when required by work assignment

About Parenteral Drug Association

The Parenteral Drug Association (PDA) is the leading global provider of science, technology and regulatory information and education for the pharmaceutical and biopharmaceutical community. Founded in 1946 as a nonprofit organization, PDA is committed to developing scientifically sound, practical technical information and resources to advance science and regulation through the expertise of its nearly 10,000 members worldwide.

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