About AAI:

AAI is at a pivotal juncture in its illustrious history, with a firm commitment from its leadership to deepen engagement with existing members and attract new ones. We aim to promote greater awareness among immunologists and scientists of the exceptional value provided by AAI's programs and services.

The American Association of Immunologists (AAI) is one of the world’s largest organizations of immunologists and scientists in related disciplines. Our mission is to improve global health and well-being by advancing immunology and elevating public understanding about the immune system. AAI members are responsible for some of the most significant biomedical discoveries of the past century, including the development of life-saving cancer immunotherapies, antibody therapies, transplant technologies, and vaccines. We support scientists across the field of immunology through knowledge dissemination, community building, advocacy, and public outreach.

Reporting Structure:

The Membership Manager reports directly to the Director of Membership, and supervises the Program Coordinator, Membership and Education. The Membership team functions within the Membership & Engagement Department, comprised of Membership, Marketing, and Communications, and ultimately reports to the Chief Membership & Engagement Officer.

The Membership Manager is responsible for managing all activities related to membership recruitment, membership retention, and member services, including reporting and data analysis.

Key Duties and Responsibilities:

Membership Acquisition, Retention, and Engagement

• Design and manage membership acquisition and renewal campaigns.
• Conduct benchmarking and environmental scans in support of recruitment, retention, and development of new member benefits.
• Collaborate with marketing and communications team to develop promotional materials and content (e.g. AAI newsletter, annual meeting promotional materials, social media posts, ads) as they relate to membership.
• Collaborate with staff across the organization to create programs and offerings that strengthen member value.
• Define and lead member recruitment and engagement activities in the AAI booth at the Annual Meeting and meetings where AAI has a booth presence.

Membership Data Analysis and Reporting

• Track key membership metrics including acquisition rates, retention rates, demographics, and member engagement levels to identify trends.
• Serve as point of contact for queries and reports as needed by AAI staff and committees.
• Use data analysis to inform strategic decisions.

Membership and Database Administration

• Oversee the processing of membership and other payments as well as daily, monthly and annual reconciliations. Works with finance team to research and resolve issues between the database and the accounting GL.
• Responsible for database administration and data governance.
• Manage the member facing content, software features, and workflows across AAI platforms to provide clarity, optimize the user experience and maximize efficiency in member-related operations.
• Provide (and oversees) prompt and effective customer service to members, through both oral and written communication, including troubleshooting and resolution of billing issues, journal access, awards eligibility, meeting and course registration, abstract submission and other member benefits.
• Oversee donation acknowledgement.
• Undertake special projects as assigned. 

Applications will be considered on a rolling basis as they are received. All applications should be submitted by Feb 12.

AAI is proud to be an Equal Opportunity Employer.

AAI cares about its employees, and offers a benefit package designed to attract, reward, and retain talented individuals who are committed to excellence in everything they do.

AAI currently is working a hybrid office schedule with staff coming into the office two days a week with the ability to work remotely from home three days a week.

Qualifications and characteristics:

• Bachelor's degree in business, marketing, communications, or related field.
• Five to seven years of experience in membership, recruitment, engagement, and analysis of membership data preferably within a professional association.
• Supervisory experience as well as experience working with contractors and vendors.
• Familiarity with customer databases, including Association Management Systems (AMS), Content Management Systems (CMS), Customer Relationship Management (CRM) systems, and marketing automation tools. Experience with Asana, MailChimp, and Impexium preferred.
• Outstanding interpersonal and communication skills.
• Strong attention to detail and strong ability to multi-task, prioritize, analyze, solve problems and handle periodic high volume of inquiries.
• Commitment to diversity, with a strong sense of self-awareness and transparency.

About American Association of Immunologists

AAI is the premier professional organization with a mission to improve global health and well-being by advancing immunology and elevating public understanding about the immune system. We facilitate knowledge sharing and amplify the work of the world’s established and emerging scientists and clinicians across the field of immunology who focus their energy and expertise on harnessing the potential of the immune system to improve global health.

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