ABOUT THE POSITION

The Membership Coordinator assists the Director of Membership as a point of contact for members of the trade association, assisting with inquiries, managing renewals, and promoting engagement opportunities. They support membership growth initiatives, organize member-related data, and help coordinate communications to ensure members feel connected and valued.

SPECIFIC JOB RESPONSIBILITIES

Member Support and Engagement

• Serve as support contact for member inquiries, providing information on benefits, events, and resources.
• Facilitate onboarding for new members, ensuring a smooth and welcoming entry into the association.
• Identify opportunities to engage members with association programs and services.

Membership Administration

• Process new memberships, renewals, and cancellations, ensuring data accuracy within the membership database.
• Track membership trends and provide regular reports on membership statistics and engagement.
• Manage member records, keeping contact information and payment details up-to-date.

Collaboration and Team Support

• Work closely with other departments to deliver a seamless member experience.
• Collaborate with the Communications and Meetings & Events teams to align messaging and outreach efforts.
• Provide administrative support for special projects, initiatives and Executive Committee “Backgrounder” as needed.

Education:

• Associate’s or bachelor’s degree in business, communications, marketing, or related field.

Experience:

• 2+ years of experience in customer service, membership management, or administrative roles, preferably within a trade association or nonprofit.

Technical Skills:

• Proficiency with CRM and membership management software (e.g., Salesforce, Fonteva, MemberClicks).
• Strong knowledge of Microsoft Office Suite

Soft Skills:

• Exceptional interpersonal and communication skills, with a focus on member satisfaction.
• Highly organized, detail-oriented, and able to handle multiple tasks effectively.
• Problem-solving skills with the ability to proactively address member concerns and enhance their experience.

About Mechanical Contractors Association of America

The Mechanical Contractors Association of America (MCAA) serves the unique needs of approximately 2,700 firms involved in heating, air conditioning, refrigeration, plumbing, piping, and mechanical service. MCAA’s mission is to guide and support member success to build a stronger, more sustainable future for the mechanical contracting industry. Through member-driven resources, comprehensive education, and strategic partnerships, we empower members to shape a future of unparalleled innovation and growth. At MCAA, we pledge to deliver the highest quality educational resources, best-in-class networking, labor relations, and legislative advocacy with unmatched member benefits. We’ll be your trusted guide and voice in the ever-evolving mechanical contracting industry, helping you navigate change and embrace new opportunities with confidence. With a comprehensive blend of educational resources, proactive advocacy, labor relations and trusted partnerships, MCAA is the leading authority for mechanical contractors. We are unwavering in our commitment to support our members and advance the industry.

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