TITLE: Sr. Specialist, Clinical Account Manager

STATUS:  Exempt

LEVEL: Senior Specialist

DIRECT SUPERVISOR: Director, Registry Operations

LOCATION:   Remote in the United States

POSITION DESCRIPTION SUMMARY:

The position is charged with the responsibility of providing excellent customer service to current and prospective RISE registry clinical users and serve as an advocate for clinical users with the registry’s technology vendor. This position will work directly with participating clinicians and staff to help optimize their registry experience, steward them through the registry onboarding process, and support their quality improvement and Merit-based Incentive Payment System (MIPS) and MIPS Value Pathway (MVP) reporting activities. Primary daily tasks will be working with RISE participants and the registry technology vendor to ensure user needs are being met, communicating important updates with registry users, and ensuring deadlines for user support are being met.

DUTIES & RESPONSIBILITIES:

• Manage the QCDR Self-Nomination submission process, and be the primary RISE representative on all CMS-held QCDR calls and webinars to maintain the registry’s mission-critical QCDR status
• Serve as the point-person for annual updates to and approval of registry dashboard(s) with the RISE technology vendor
• Serve as the main point of contact and customer service provider for RISE clinical users (e.g., schedule and lead registry-related conference calls and web meetings, including registry demonstrations with clinicians and practices, address practice concerns, etc.)
• Oversee and manage registry vendor interactions with RISE clinical users
• Advocate on behalf of RISE clinical users with technology vendor to get their issues fixed and appropriate needs met
• Consult with Sr. Manager, Registry Value for hand-off and onboarding of new RISE clinical users, as well as support for VIP and large institution practices
• Report technical issues with quality measures, registry functionalities, concerns around federal reimbursement program compliance, etc. to Director, Registry Operations
• Work with relevant Education department staff to update, maintain and evaluate the annual RISE Practice Improvement CME/MOC activity in compliance with ACCME requirements
• Provide and/or create content for marketing and other communications to users, in coordination with the Sr. Specialist, Registry Communications
• Communicate effectively with ACR members and external organizations and individuals about RISE initiatives, projects, and issues
• Provide staff support for the RHIT Committee and its subcommittee(s) at the request of RISE staff and volunteer leadership
• Attend the ACR’s Annual Scientific Meeting (Convergence) to promote RISE and handle responsibilities as directed.
• Any other duties as assigned by the Director, Registry Operations, the Sr. Director, Registry; or Sr. Manager, Registry Value.

QUALIFICATIONS:

• BA/ BS plus five (5) years’ experience in a related field, or MS/MA/MBA/JD plus three (3) years’ experience in a related field, or more than eight (8) years’ experience with no post-secondary degree.
• Must have excellent interpersonal and customer service skills, with the ability to work independently with users, volunteers, and staff tactfully, respectfully, and
• Must be a self-starter with the ability to exercise judgment in prioritizing and handling responsibilities and be efficient in simultaneously organizing numerous details related to assigned
• Must be a strategic thinker with an interest in and ability to improve processes by proposing and creating efficiencies as part of a team working toward common
• Must have excellent oral and written communication
• Must exercise judgment in prioritizing and handling
• Knowledge of and experience with registries, health information technology, informatics, and/or medical quality of care initiatives/projects is highly Candidate must have the ability to understand relevant issues within the ACR and on a national level.
• Must be proficient in using Windows Operating Systems, Microsoft applications, and Adobe
• Knowledge of and experience with JIRA/Confluence and/or Google Sheets is

The ACR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The ACR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.

This is not a contract. The description and duties as they relate to this position are subject to change as reasonable business necessity dictates. In the event of such changes, a new job description may be created.

About American College of Rheumatology

With nearly 8,500 physicians, health professionals, researchers, medical students, and scientists worldwide, the American College of Rheumatology (ACR) is the home of the rheumatology community. The ACR is a values-based organization, and as such focuses on the cultural values of transparency, accountability, collaboration, community, inclusion, and innovation across all interactions within and across departments, with members and volunteers, and external organizations with whom we work. We believe culture, communication and collaboration leads to excellence and allows our employees to fully flourish.

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