As the Membership Manager at the National Motor Freight Traffic Association (NMFTA), you will be pivotal in helping to drive and growth of our membership base. You will manage the daily operations of the membership database. In this role, you will build and nurture relationships with industry stakeholders and represent NMFTA at key events. You will work closely with teams across marketing, communications, finance, and the executive team to deliver a seamless and impactful member experience, all in support of advancing the association’s mission.

Responsibilities:

• Member Relations: Serve as the primary point of contact for all membership inquiries and applications, ensuring an exceptional level of service and engagement.
• Event Participation: Represent NMFTA at conferences, trade shows, and member events to build relationships and promote the organization.
• Data & Reporting: Oversee membership database management, tracking, and reporting, ensuring accurate and up-to-date records. Create regular membership reports for the Board of Directors.
• Financial Management: Manage tasks related to membership dues payments, invoicing, and budget forecasting, working closely with the Finance team.
• Program Development: Assist in developing and coordinating member programs, webinars, and networking opportunities to foster a sense of community and engagement.
• Communications: Collaborate with the marketing and communications teams to create and review membership-related communications, including promotional materials and newsletters.
• Compliance: Ensure annual compliance with industry standards, membership guidelines, and organizational policies.
• Benchmarking: Continuously assess membership services, benefits, and pricing against industry benchmarks to ensure competitiveness and relevance.
• Perform other duties as assigned to support NMFTA’s strategic goals and initiatives.

Qualifications:

• Education: A Bachelor's degree is required.
• Experience: A minimum of 5 years of experience in association management or membership development, with a focus on trade and professional associations, is required. Experience with association management system (AMS) is also essential.
• Skills: Strong project management, organizational, and time-management abilities. Excellent written and verbal communication skills.
• Interpersonal: Demonstrated ability to build and maintain positive relationships with members, affiliates, and stakeholders.
• Technical Proficiency: Master-level proficiency in AMS systems is required. Strong skills in MS Office Suite and online meeting platforms are also essential.