Classification: Full-time, Exempt, Salaried
Location: Virtual
Reports to: Executive Director
Supervises: 4 – 6 team members
Salary Range:  $100,000-$130,000 commensurate with experience

NAPHSIS

The National Association for Public Health Statistics and Information Systems (NAPHSIS) is the
national membership association for vital records and health statistics offices in the United
States. The Association provides support to members through training, advocacy, national
contract negotiations, resource development and data exchange and verification systems.

Job Summary

The Director of Operations will be responsible for overseeing the daily operations of the
Association, ensuring efficiency and effectiveness in all processes, managing the overall
budget, maintaining internal policies and managing association contracts. The Director will also
be part of the NAPHSIS leadership team and will have input on the overall strategy of the
association.

Key Responsibilities:

Leadership and Management: Ability to lead and manage a team, providing
direction, support, and motivation to achieve organizational goals while fostering a
positive and productive work environment. Oversee the day-to-day operations,
including budgeting and resource allocation. Monitor and report on operational
performance, identifying areas for improvement. Develop and implement business
policies and procedures to improve organizational operations and effectiveness.

Strategic Planning: Skills in developing and implementing strategic plans to
improve operational efficiency and achieve association’s goals. Developing and
implementing a business schedule and operations timeline for the association.
Developing strategies and objectives that improve performance, continuity, efficiency,
and profitability for the association. Developing and reporting on operational KPIs as
measurements of success.

Communication: Excellent verbal and written communication skills to interact
effectively with staff, members, stakeholders, and partners. Communicating updates
about new and/or updated policies and procedures through appropriate channels.

Problem-Solving: Strong analytical and problem-solving abilities to identify issues,
develop solutions, and make informed decisions. Collaborate with other teams to
streamline processes and improve member services. Identifying potential operational
issues and recommending solutions to maximize efficiency and meet goals.

Financial Acumen: Understanding of budgeting, financial management, and
resource allocation to ensure the association's financial health. Supervising the
budgeting, tracking and renewal of operational accounts for the organization.

 Project Management: Ability to manage multiple projects simultaneously, ensuring
they are completed on time and within budget. Planning, executing and overseeing
operational projects, ensuring timely and successful completion.

 Interpersonal Skills: Strong interpersonal skills to build and maintain relationships
with members, partners, and vendors. Facilitating growth, collaboration, and
knowledge sharing within the operations team to foster continuous improvement and
solve complex problems.

Supervisory Skills: Supervising the association’s operations staff, providing
guidance and support through regular check ins and progress tracking, ensuring
work aligns with project objectives and association’s strategic plan, adheres to
timelines and both sets and meet high-quality standards for the team.

 Compliance and Regulatory Knowledge: Familiarity with relevant regulations and
policies to ensure the Association operates within legal and ethical guidelines.
Ensure compliance with all relevant regulations and policies. Developing or updating
comprehensive documentation, including Standard Operating Procedures (SOPs).
Updating and maintaining accurate supplier and partner accounts.

 Adaptability: Flexibility to adapt to changing circumstances and handle unexpected
challenges effectively. Managing and executing ad-hoc tasks and unexpected
operational needs to ensure smooth day-to-day business operations.

Technology Proficiency: Proficiency in using relevant software and tools to
streamline operations and improve efficiency. Liaising with IT service providers,
vendors, and NAPHSIS staff colleagues, to address issues and implement upgrades
related to operational and/or organizational IT systems and software to improve
organizational operations effectiveness.
These skills help ensure that the Director of Operations can effectively oversee the
association's activities, drive improvements, and support the organization's mission and
goals. As with all NAPHSIS staff positions, special projects and other duties not included here may
arise and be assigned to this staff position. All NAPHSIS staff members are expected to
assist with office-wide projects requiring a team effort. 

Qualifications and Requirements:

• A bachelor’s degree or the equivalent experience is required
• Minimum of 8 years of experience in operations management, strategic planning and
  policy development
•  Proven leadership and team management skills.
•  Strong analytical and problem-solving abilities.
•  Excellent communication and interpersonal skills.
•  Ability to work independently and as part of a team.
• Strong service orientation, and an understanding of the importance of developing effective working relationships with users.
• Proficiency in Microsoft Suite, Adobe, QuickBooks, Bill.com, and Association Management Software.
• Ability to pass a background and reference check is required
• A combination of education, certification, and experience may be considered. 

Working Conditions: 

This is a fully virtual role and requires the individual to have the self-discipline to manage time,
tasks, and deadlines on their own. NAPHSIS adheres to a Results-Only Work Environment
(ROWE). For more information, please visit https://www.gorowe.com

Staff in this position should be prepared to:

• Participate on camera in video meetings.
•  Lift moderately heavy objects like physical equipment or meeting materials weighing up
  to 40 pounds.
•  Perform occasional evening or weekend work.
•  Travel within the U.S. occasionally (at least 4 times per year) which may include
  traveling by car, airline, and/or public transportation to destinations in the United States.

Compensation & Benefits:

The NAPHSIS benefits package is well rounded and includes:

• Fully paid medical, vision, and dental coverage for employees, with generous options for
  spouses, domestic partners, and dependents;
• Fully paid life and disability insurance premiums for employees;
• Paid time off and parental leave;
•  401(k) including a match up to 6% of employees' contributions; and an annual stipend for employees to invest in professional development training courses or
  conferences.
• Salary Range: $100,000 - $130,000 annually (Salary commensurate with experience
  and qualifications).

To Apply: Please submit your resume and a cover letter detailing your experience and interest
in the position to sngarsanet@naphsis.org. No phone calls please

Incomplete applications will not be processed.

POSTING CLOSING DATE:  DECEMBER 20TH 2024

About NAPHSIS

NAPHSIS is a 100% virtual office that believes in collaborative work, self-motivation, and creative thinking & solutions. Our work culture follows the Results-Only Work Environment (ROWE) -100% accountability to measurable results, and 100% autonomy to make smart decisions every day. As a ROWE work culture, we strive to be crystal clear on measurable results required to successfully serve our customer and collaborate with one another.

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