INSA is seeking an enthusiastic, strategic and collaborative candidate to serve as the organization’s membership manager. Reporting directly to Vice President of Development and Management, this individual will support and grow INSA membership by utilizing proactive outreach skills, , leveraging data to inform member and prospect engagement, being responsive to member/potential member inquiries and organizing dedicated member events and programs.  

Is this you?  
Serving as the membership manager, you will be responsible for all aspects of member services, from first point of contact to organizing outreach to engaging current members to helping formulate strategies to recruit and retain public, private, and academic sector members. You will also maintain the membership database, including tracking membership numbers, using key data points to inform programming, and coordinating with accounting on dues payment and renewals.   

Member Services: Serve as the organization’s primary POC. Provide superior customer service to members and potential members and help to develop as well as implement best practices to efficiently process membership applications, monitor and report on membership data, manage new member onboarding, and assist with annual retention campaign, including preparation of dues invoices and collateral (member ROI reports). Monitor and report on key metrics related to membership growth and generate reports to inform member engagement strategy 

Data management: Maintain data integrity, collection, and optimization of INSA’s database (Salesforce CRM). Responsibilities include adding new members, address corrections, researching prospects and dropped member’s information, as well as leveraging this data to inform marketing and membership engagement. Serve as staff liaison with CRM vendor. 

Marketing and communications: Partner with marcom team to communicate membership value and benefits to current and prospective members via our website, email communications, member surveys, and ROI reports.  

Event planning: Organize and lead Membership Committee meetings virtually and in-person. Plan and lead member prospect meetings. Work with entire INSA team in the development of membership events (in-person and virtual). Work alongside event’s team at INSA events (including set up, registration and other duties as assigned) 

Outreach: Ensure that membership table is staffed at all applicable INSA events. Coordinate and meet with INSA members and potential members. Attend external events where current and potential members will be present. 

• Two plus years of experience in member management, sales, or recruitment 

• At least two plus years experience in working with a CRM to track members 

• Strong customer service orientation and a genuine appreciation for the contributions of members and volunteers. 

• Proficiency with Microsoft Office tools (Outlook, Excel, Word, PowerPoint). Experience with design programs (Adobe), Cvent and Salesforce or willingness to learn a plus.  

• Excellent verbal and written communication skills  

• Creative problem solver with strong organizational skills, attention to detail, and ability to handle multiple projects. 

• Self-motivated and highly energetic, with a personable and friendly disposition. 

• Bachelor or associate degree in Communications, Marketing, or similar area of study 

• Interest in US intelligence community or national security or desire to learn  

• Hybrid work model - in office two days a week plus additional day(s) around INSA events
  
• Ability to travel to membership meetings and events in the DC Metro area (approximately one per week)  

• Must be a US Citizen  

About INSA

A nonprofit, nonpartisan organization, INSA brings together public, private and academic leaders from across the U.S. national security community to identify, develop, and promote practical and creative solutions to national security challenges. Our 160+ corporate members and 4,000+ individual members include current and former high-ranking intelligence, military and government leaders, analysts, and experts from industry and academia. INSA networking events, policy programs, and eight councils offer valuable opportunities for members to demonstrate thought leadership, engage with community leaders, and expand their professional networks.

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