Job Summary

The Digital Platform Specialist position is responsible for performing a variety of technical and administrative functions related to the administration, management, optimization, and staff engagement of CLIA’s digital platform ecosystem. 

Essential Job Functions

· Serve as administrator for select organization-wide digital platforms from both a technical and engagement perspective (i.e. online community, board portal, digital asset management system, learning management system, association management system, mobile apps, registration platform).

· Provide support to the general staff and staff power users of digital platforms to address technical issues and optimization.

· Function in a technical capacity by configuring platforms and understand integrations with other platforms in CLIA’s digital ecosystem.

· Promotes assigned digital platforms by training and empowering staff champions to increase their engagement with platforms both with internal and external audiences. 

· Develop resources for training and documentation for overall management of digital platforms.

· Analyze business needs and make recommendations to improve digital platforms for scalability, features, and performance and coordinate efforts with multiple departments and global regions to deliver enhancements and configurations of platforms.

· Ensure digital platforms comply with CLIA’s brand, UX, accessibility, and platform guidelines.

· Use analytics and reporting to identify key patterns and deliver engagement metrics. 

· Manage CLIA’s global intranet from both a technical perspective as well as an information architecture perspective. 

· Responds to inquiries from a variety of sources (e.g. staff, outside vendors and service providers, etc.) for the purpose of providing technical assistance and support. 

· Manage vendor relationships and identify how vendor roadmaps and new features can enhance and optimize CLIA’s digital platforms. 

Supervisory Responsibilities

None.

Required Knowledge, Skills, and Abilities

· Strong problem-solving skills; is resourceful and like to figure things out.

· Tech-savvy with learning new digital platforms quickly and becoming the organization’s expert.

· Excellent interpersonal and customer service skills.

· Ability to work with cross-functional teams located in various geographical locations.

· Familiarity with UX foundations, accessibility standards, and digital communication optimization.

· Strong work ethic and ability to work independently while handling multiple tasks.