About IBLCE:

The International Board of Lactation Consultant Examiners (IBLCE) is an international credentialing body whose mission is to serve the global public interest by advancing professional practice in lactation consultation and support through credentialing. IBLCE, a global organization, was established in 1985 and there are now 38,000 IBCLCs in 136 countries.

IBLCE is looking for an Associate Director, IT & Special Projects to join our team. This individual will oversee organizational design, implementation and maintenance of its information technology (IT), networks, educational products and facilitate projects for the global headquarters.  

The ideal candidate is a highly motivated, collaborative professional who thrives in a dynamic and fast-paced environment. This individual will demonstrate initiative and strategic thinking, quick on the job training skills, creativity and have a proven track-record of implementing complex ideas to advance organizational interests. Ideally, the candidate will also have a proven track-record of supporting different IT products, processes as well as LMS and credentialing platforms.

Duties, Responsibilities and Related Experience:

Key duties include overseeing IBLCE’s IT infrastructure, inclusive of hardware and software, VOIP system, MSA provider, and take an active role in spearheading the technological infrastructure of IBLCE’s new training startup, The Centre for Global Lactation Training (GCLT)™ (The Centre). The Associate Director will manage and oversee vendors, assist in project management and organizational planning, and strive to create efficient standard procedure protocols (SOPs) for the organization at large.

This role requires experience in IT, project management and, to some degree, administration/operations and training. A successful candidate will be able to communicate technical issues and project process and progress to non-technical stakeholders, including senior management, identify security improvements, make periodic recommendations and implement solutions, serve as the point person for new technology projects, execute technical projects within budget and quality goals, maintain and oversee the implementation of project management standards across the organisation and provide training as needed, and negotiate contracts and manage relationships with external vendors and service providers.  

Other aspects of the role include but are not limited to advising on and managing Cyber Security insurance, potential Artificial Intelligence (AI) technologies for organization, Payment Card Industry (PCI) compliance, equipment inventory management as it pertains to property tax filing, and GDPR compliance.

A successful candidate will be a highly motivated self-starter and have demonstrated experience working with senior management and complex processes within an international-oriented organization.

Qualifications:

• Bachelor’s degree preferred, with at least 5 years relevant work experience in IT management or similar role, with a focus on project management, technology implementation and maintenance.
• Proven experience in managing cross-functional projects, and ability to provide high level expertise across a broad range of business and/or IT related subject matter areas. 
• Strong understanding of IT systems, cloud technologies, network architecture, and cybersecurity.
• PMP® (Project Management Professional certification) preferred.
• Technical product management experience preferred.
• Familiarity with NetDocuments preferred.
• Demonstrated experience organising and managing complex documents (digital and paper) systems.
• Experience using and training others in the use of technology systems.
• Dedication to continuous quality improvement and process management.
• Proven, tactful and professional interpersonal relationship skills with the ability to work with individuals from broad geographical and cultural backgrounds.
• Strong interpersonal, verbal, and written communication skills, with sensitivity to cultural and geographical differences. Ability to interact with both technical and non-technical stakeholders.
• Ability to manage budgets and resources effectively.
• Knowledge of risk management, compliance, and security protocols.
• Well-developed ability to effectively manage competing priorities, coordinate multiple tasks and projects effectively and professionally; adapt to change; prioritize shifting opportunities; handle challenges with professionalism in a fast-paced environment.
• Accept ownership and accountability for job responsibilities; seek out opportunities for new and different tasks; explore, articulate and contribute innovations that add value to the certification organisation and to team accomplishments.
• Seek to enhance job knowledge through educational and professional development opportunities.
• Strong computer skills with proficiency in Microsoft Office programs and ease in learning and navigating databases; solid email management and internet search skills.
• Affinity for working in a team-based environment.
• Ability to maintain a high level of confidentiality.
• Strong problem-solving skills.
• Strategic thinking with the ability to align technology initiatives with broader organisational goals.
• A proactive approach to identifying and addressing technology-related challenges.
• Demonstrated ability to receive coaching/feedback as to performance.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle or feel. The employee is occasionally required to stand and reach with hands and arms. The position requires exerting up to 35 pounds of force occasionally or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.

The successful candidate will be required to have a background check.

Work Environment:

It is an office setting with a moderate level of noise from computers, printers, and light traffic.

Some evening work required given time zone issues and occasional weekend work required.

Location:

The position is located in Fairfax, VA, and is currently a hybrid position with 3 days of work in-office. Candidates will need to reside within the DMV area to be eligible for the position.

Travel

Potential domestic and international travel, not to exceed 10%-15%.

Application process:

To apply please submit your resume to employment@iblce.org with your desired salary, and a short cover letter about your interest in the position as well as the value you’ll be bringing to it.

Compensation & Benefits:

Compensation package is competitive, and precise salary is contingent upon depth and breadth of relevant experience.  IBLCE offers a generous benefits package including PTO, 11-13 paid holidays, medical, vision and dental, full coverage of STD, LTD and Life insurance, 401(K) matching after 6 months of employment, flexible schedule, FSA plans for both dependent care and healthcare, option for business casual attire, free parking, a hybrid environment after an initial employment period, professional development opportunities, and more.

IBLCE is an equal opportunity employer.