Position Overview

The Senior Manager, Membership is a strategic and impactful role at SOCMA, driving membership recruitment, retention, and engagement efforts while delivering valuable industry insights. This position requires proactive engagement with specialty chemical companies, fostering relationships, and leveraging data to provide exceptional value to members and the industry.

Key Responsibilities

Membership Recruitment, Retention & Engagement

• Collaborate with the Vice President to implement membership strategies that align with SOCMA’s growth objectives.
• Serve as the primary liaison for affiliate members, ensuring effective communication and engagement through tailored outreach and support.
• Partner with affiliate members to identify expertise and opportunities to showcase industry knowledge via webinars, panels, blogs, and articles.
• Oversee the annual membership renewal process, including managing SOCMA’s CRM database (Hubspot), crafting renewal communications, responding to member inquiries, and monitoring key metrics.
• Respond to inbound inquiries and leverage established relationships to enhance retention- efforts.
• Lead member onboarding to familiarize new members with SOCMA’s programs and services while tracking their engagement throughout the first year.
• Respond to inquiries from potential members, assess prospects, and provide detailed reports to the Vice President of Membership.
• Develop and present regular reports on membership metrics and lead monthly “Member Monday” meetings to update SOCMA staff on membership growth and developments.
• Collaborate with the marketing and communications team to develop and update outreach materials, such as member recruitment and onboarding presentations, brochures, newsletters, and other collateral.
• Track and analyze data from outreach activities to identify trends that are critical to refining recruitment and retention strategies.

Industry Intelligence & Insights Delivery

• Collaborate with the Vice President to gather actionable insights from member outreach, site visits, trade shows, and broader industry interactions.
• Translate industry intelligence into meaningful membership initiatives, programming, and value-driven content.
• Partner with the Marketing team to bring insight-driven ideas to life through member-facing materials, resources, and campaigns.
• Collaborate with the commercial team to enhance key member surveys, such as the Quarterly Pulse Polls and the Annual Contract Manufacturing Outlook Report, and explore new methods to communicate results back to the membership.
• Work closely with the Marketing and Communications team to create and distribute publications, blogs, webinars, and podcasts that highlight trends and issues most relevant to SOCMA’s member community.
• Support additional activities aligned with SOCMA’s mission to strengthen member engagement and retention.

Knowledge, Skills, and Abilities

• Proven success in promoting programs, products, and services within a trade association or similar environment.
• Strong organizational and problem-solving skills, with expertise in membership management, sales, marketing, and communications.
• Analytical mindset with the ability to collect, interpret, and present data to identify trends and opportunities.
• Exceptional interpersonal, oral, and written communication skills.
• Proficiency in CRM platforms (Hubspot preferred) and Microsoft Office Suite.
• Familiarity with the specialty chemical or trade association industry is highly desirable.
• Willingness to travel as needed for trade shows, member site visits, and SOCMA events.

Education and Experience

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in membership management, sales, or marketing.

Why Join SOCMA?

SOCMA is a dynamic organization dedicated to advancing the specialty chemical industry through advocacy, intelligence, and networking. As the Senior Manager of Membership, you will play a vital role in shaping the future of the industry by building relationships, delivering valuable insights, and driving strategic initiatives. If you are passionate about connecting with industry leaders and creating impactful programs, we invite you to apply!

About Society for Chemical Manufacturers and Affiliates

The Society of Chemical Manufacturers and Affiliates is an international trade association that represents the interests of the batch, custom and specialty chemical industry. Our overarching mission is to accelerate the potential for members' growth, increase public confidence in batch, custom, and specialty chemical industry, and to influence the passage of rational laws and regulations.

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