Company Summary: Women’s Transportation Seminar International's mission is to attract, sustain, connect, and advance women’s careers to strengthen the transportation industry. The association has 9000+ members and 71 Chapters providing access to professional development, networking opportunities, mentoring programs, and unparalleled access to industry and government leaders in the transportation sector. Headquarters is based in Washington, DC, operating in a hybrid work model with remote and required in-office days each month. 

Position Summary: Reporting to the Director, Membership, and Chapter Relations, this role maintains high-level support services for WTSI members and chapter leaders. This position supports the membership, chapters, and regional councils under the guidance of the Director.  Membership is the heart of WTSI, and this position will focus on maintaining our current membership while finding efficiencies and improving our effectiveness in supporting the membership, chapters, and regional councils.

Supervisory Responsibilities: none

Hybrid position, remote and in office work will be required.

ESSENTIAL DUTIES

Membership, Chapter, and Regional Council Support

• Provide excellent customer service to members, chapter, and regional volunteer leaders.
• Interface with members and chapter leaders regularly via phone calls and email, respond to inquiries through the help desk/ZenDesk, daily
• Provide administrative support to the Director on projects and tasks related to WTS Chapters and Regions.
• Generate and disseminate monthly membership, quarterly report forms, annual roster reports, and track submissions and response rates.
• Assist in developing member and chapter digital assets
• Support scheduling and technology logistics for quarterly chapter leader calls.
• Participate in chapter leader orientation to discuss membership-related topics.
• Process monthly chapter rebates and update chapter reports.
• Process annual chapter roster updates in the AMS (currently ACGI)
• Update chapter foundation account reports as needed, and update access annually.
• Track chapter activities, compliance requirements, and update required Chapter documents.
• Provide reports for the annual chapter Circle of Excellence awards program.

Systems and Chapter Technology Support

• Maintain all membership, chapter and regional council leadership records updated and accurate.
• Track, maintain, and report on all membership metrics to include historical comparison data as requested.
• Collaborate with the Director to provide monthly, quarterly, and annual reports on membership recruitment and retention; analyze membership trends.
• Assist the Director in developing and implementing data-driven membership growth strategies.
• Implement member benefits package and track member benefit utilization.
• Contribute to research needed in developing membership campaigns and materials.
• Advise and train chapter leaders on navigating and communicating effectively using the Higher Logic Community Platform, My WTS Communities.
• Regularly audit the database to ensure up-to-date records and eliminate duplicate records.
• Receive feedback from staff and chapter/regional leaders on access issues/bugs with the AMS (ACGI currently).
• Assist in developing training for members and chapter leaders to utilize the systems.

Chapter Development & Recognition

• Provide reports and research for quarterly calls with Chapter Membership Chairs.
• Track engagement and provide reports for bi-annual chapter competition programs.
• Update tracking documents for the annual chapter Circle of Excellence program.
• Provide reports for the annual chapter Circle of Excellence awards program.
• Provide research and reports on content for chapter leader training.
• Track submissions in AMS for annual recognition and scholarship awards and troubleshoot issues.
• Assist in research and outreach for student chapters.

Other Responsibilities

• Responsible for executing Region Council membership reports as needed.
• Prompt changes to the WTSI website related to region council changes.
• Assist in pre-planning and on-site support at the Annual Conference and other WTS events, as requested.
• Travel to WTS International and partner events at the request of the Director.

Please note: This job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change.

QUALIFICATIONS

• A creative self-starter with excellent organizational, management, and administrative skills; an inclusive collaborator with a passion for continuous improvement and efficiency.
• The ideal candidate will have a bachelor's degree and a minimum of 5 years' experience in a fast-paced management support role; direct experience working with professional associations, non-profits, and volunteer leaders is a plus.
• Excellent communication and customer service skills. Accuracy and proficiency with data entry, maintenance, and reporting. Proficiency in all Microsoft Office programs; AMS or database management experience; direct experience with ACGI a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The abovementioned requirements represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk and listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

WTSI is an Equal Opportunity Employer and prohibits against harassment of any applicant or employee because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law.  WTSI allows for reasonable accommodations that enable an individual with a disability to participate in the application process, to perform the essential duties and responsibilities of a job, and to enjoy equal benefits and privileges of employment that are available to individuals without disabilities.

About WTS International

Women’s Transportation Seminar International's mission is to attract, sustain, connect, and advance women’s careers to strengthen the transportation industry. The association has 9000+ members and 71 Chapters - https://www.wtsinternational.org/.

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