POSITION DESCRIPTION

The Sr. Manager, Membership & Chapter Engagement manages the full lifecycle of membership at COMTO and supports the leadership of 40 chapters across North America. As a COMTO membership ambassador, the Sr. Manager develops and executes recruiting and retention initiatives to showcase membership benefits at all levels. In support of leadership for chapters, the Sr. Manager serves as an advisor to Chapter Presidents and executive board members of chapters with proactive outreach, tools, and best practices in operations. Working with communications, the Sr. Manager will develop strategic campaigns to engage students, transportation professionals, small businesses and public agencies in the work of the organization. Using a data-driven approach, the Sr. Manager will oversee membership and chapter reporting, compliance, and data analysis to support the attainment of strategic planning goals. In support of the External Affairs team, the Sr. Manager will support the execution of virtual, and in-person programs. 

ABOUT COMTO

Founded in 1971 at Howard University, the Conference of Minority Transportation Officials (COMTO) was created to provide a forum for underrepresented professionals in the transportation industry. Our mission is to ensure the transportation industry serves all. To accomplish this, COMTO supports training, professional development, advocacy, and the promotion of best practices that ensure leadership reflects the needs of the communities served. With 40 chapters across North America, COMTO’s membership network includes transportation agencies, private sector corporations, community-based organizations, small businesses and individual professionals representing all modes of transportation. COMTO is known as the voice of equity in the transportation industry.

KEY RESPONSIBILITIES: MEMBERSHIP RECRUITMENT & RETENTION  

• Oversee the full lifecycle of membership
• Ensure the fulfillment of membership benefits while providing excellent customer service
• Serve as YourMembership (YM) Administrator. Oversee platform upgrades as needed.
• Manage membership data collection, maintenance, organization, analysis, reporting
• Oversee membership data health implementing processes to ensure accurate records
• Develop & execute recruiting strategy to promote membership at all levels
• Provide monthly, quarterly, and annual reports on membership trends
• Review database administration of renewal notices, tracking and related follow up
• Develop, execute, and lead membership related programming, including COMTO Community
• Serve as support for on-site registration during National Meeting & Training Conference
• Source, recommend and lead membership exhibits at select events & conferences
• Work with staff to develop and distribute surveys, track results, formulate analysis
• Oversee development of engaging retention campaigns during COMTO WEEK membership drive
• Work with communications team to ensure updates to website related to membership
• Support planning and execution of webinars and events for members
• Maintain knowledge of membership best practices for associations

KEY RESPONSIBILITIES: CHAPTER ENGAGEMENT

• Work with Council of Presidents to provide support to COMTO chapters
• Support chapter development, support leadership, track progress, compliance
• Build upon and maintain established relationships with chapter leadership
• Maintain data on chapter operations, health and, growth and initiatives
• Ensure relevant information is shared in monthly communications to chapter leaders
• Assist chapters with account management, compliance, and use of provided resources
• Work with communications to create campaign toolkits and templates for chapters
• Assist in gathering and filing chapter reports, financials, and related documents
• Develop and execute initiatives to recognize milestones and accomplishments of chapters
• Support special initiatives for chapters including legislative & fundraising initiatives
• Oversee planning & execution of webinars & other virtual events for chapters
• Maintain Chapter Resources SharePoint site with relevant information and resources
• Maintain knowledge of chapter support best practices for associations

KEY RESPONSIBILITIES: NATIONAL COMMITTEE SUPPORT

• Serve as COMTO HQ lead for Council of Presidents & Membership committees

KEY RESPONSIBILITIES: MANAGEMENT OF ASSOCIATE MEMBERSHIP ENGAGEMENT

• Serve as supervisor for Associate, Membership Engagement

IDEAL QUALIFICATIONS:

• Connects to the mission of COMTO
• 4+ years of related experience in department, program, or project management
• 2+ years of experience in association, transportation, or related industry
• 2+ years of supervisory experience
• Exceptional writing, verbal communications, & presentation skills
• Resourceful, highly organized, excellent attention to detail, works well in a dynamic environment
• Bachelor’s degree in business, non-profit management, marketing, communications, advertising, or certified project management professional a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands of this position include the ability to remain in a seated position, walk and move about, use fingers for keyboarding, to handle or feel, to speak accurately, loudly or quickly, use hearing for in-person speech, telephone, other remote speech and other sounds, possess clarity of vision near (approx. 20 inches) & far (up to 20 feet or more), & occasionally climb stairs, ramps & lift, or move up to 10 pounds. 

About Conference of Minority Transportation Officials

Founded in 1971, the Conference of Minority Transportation Officials (COMTO) was created to provide a forum for minority professionals in the transportation industry. Our mission is to ensure opportunities and maximum participation in the industry for minority individuals, businesses, and communities of color, through advocacy, training, and professional development. With 40 chapters across North America, COMTO’s membership includes nearly 4,000 individuals, groups, transportation agencies, private sector corporations, non-profit organizations, and Historically Underutilized Businesses (HUBs), representing professionals at all levels within all modes of transportation. COMTO is known as the voice of equity in the transportation industry.

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