The Chapter Engagement Manager will serve as the primary liaison between the Society’s chapters and the Society’s National Office, providing support to chapters and coordinating with colleagues in the National Office in the following key areas, among others:

• Helping to ensure that each chapter has a full complement of officers, an advisory committee (as appropriate), officer succession plans, while supporting the chapters in electing officers and advisory committee members and otherwise in complying with governance policies relating to the chapters.
• Act as the owner of the Society’s Chapter Handbook, tracking and reporting on procedural or substantive changes to governance or other standards.
• Programming: Supporting chapters as they develop and execute programs, including arranging periodic meetings to discuss the chapters’ programming plans and then working with Society staff to provide them with ideas, content, benchmarking information, and speaker ideas for their programs.
• Tracking, analyzing, and reporting on trends in chapter membership; and working with the chapters and the National staff to develop and execute campaigns designed to help retain and attract new members to our chapters.
• Executing marketing efforts for the chapters’ programs, including working with chapters and National staff to develop and review marketing materials for chapter programs. Responsible for sending and tracking emails to promote chapter programs and to manage registrations for such programs, with other staff.
• Recordkeeping and Reporting: Collecting information relating to chapters; maintaining such information (or ensuring that it is maintained in other Society databases); and providing regular reports to the President & CEO, other Society staff, and the Society Board of Directors and Committees regarding chapters.
• As the principal National staff contact for chapters, aid in the scheduling and execution of semi-annual or ad-hoc National staff/Chapter Officer meetings and in tracking and coordinating action steps to completion.
• Managing programs designed to attract new members to the Society, including the Society’s Gen Y events to attract new and future members.
• Work with the Society’s senior administrative executive to ensure chapter financial transactions and associated records are maintained in good order.
• Performing other responsibilities as assigned.
• This position reports directly to the President & CEO but will work closely with other Society leaders and staff.

• Demonstrate high levels of oral, written, and interpersonal communications
• Be collaborative, well-organized, detail-oriented, flexible, and a self-
• Exhibit a high level of discretion, tact, and
• Have strong organizational and time management
• Be able to effectively plan work activities and manage to tight
• Desire and ability to act as a team player with a positive, constructive approach to ad- dressing challenges and opportunities as they arise.
• Appropriately represent the Society and President & CEO with Chapters, Society mem- bers, and the public.

• 3+ years of experience in a membership/customer-facing role with significant responsi- bility within a non-profit or for-profit organization.
• Experience working in a National/Chapter structure would be an
• College B.S or B.A degree in a business-related field of study required.
• Proficiency in Microsoft Word, Excel, PowerPoint, and be technology
• Experience with customer relationship/membership management system is preferred.