General Purpose:

The Manager Member Engagement is responsible for providing guidance, assistance, and resources for state partners and chapters to foster alignment with MGMAs vision, mission, and strategic priorities. Support of the state partners and chapters will include building solid relationships both internally (with staff) and externally (with affiliates) that mutually benefit national and state relationships.

Essential Functions:

• Serve as the Administrator for MGMA Chapters in the absence of an Association Management Company which includes managing all operational aspects of the assigned MGMA Chapter’s membership correspondence, database processes, educational logistics, bookkeeping, as well as promotional messages, newsletters and social media postings.
  • Advise and support assigned MGMA Chapter Boards and other volunteers.
  • Collaborate with MGMA’s internal stakeholders responsible for delivering products and services promised through MGMA’s management agreement with assigned MGMA Chapters.
  • Identify and implement new products/services, as well as process improvements to increase assigned MGMA Chapter growth and financial stability.
  • Requires travel to state chapter conferences.
• Collaborate with Member Services staff to manage aspects of the relationship with the Association Management Company (AMC).
  • Serve as staff liaison to assigned chapter(s) and provide guidance, assistance, and resources to chapter leaders to foster alignment with MGMA’s vision and mission and strategic plan. May requires in-person visits to assigned chapters on occasion.
  • Grow, strengthen, and engage MGMA chapters by providing guidance to AMCs on chapter operations. Assist in planning and executing strategies that align with chapter goals and provide a consistent member experience.
  • Identify and match chapter needs and opportunities with MGMA resources, as available.
  • Collaborate with AMC staff and chapter leaders to help develop and deliver chapter programs, products and services that promote and enhance engagement.
  • Provide quarterly reports on chapter activities and established measures to director, member engagement and assigned chapter presidents to monitor chapter performance.
• Produce KPI reports for state affiliates and chapters and provide guidance with affiliate leadership on improvements as needed.
• Provide State Leader and Staff Training as needed covering topics such as benefits of the relationship with national MGMA and ensuring MGMA standards are understood and met.
• Recruit volunteers for other state opportunities, as appropriate, and/or collaborate with staff in the development of national-state volunteer opportunities. Provide training to new volunteers as applicable.
• Manages the annual state recognition activities, which may include promotion, collecting submissions and nominations, recruiting and managing volunteer selection workgroup, award presentation and delivery   and publicizing state recipients.
• Manages both national and state compliance with the affiliation agreement.
• Oversees schedules, deadlines, communication and reports based on the baseline requirements and commitments included in the affiliation agreement, such as the data share program and state matrix questionnaire.

Knowledge, skills and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values/behaviors.
• Ability to manage several projects and priorities at one time.
• Excellent attention to detail, and familiarity with membership tracking systems.
• Excellent organizational, project management, written and oral communication, customer service and problem-solving skills.
• Ability to take initiative, be self-directed, and manage multiple projects.
• Ability to facilitate effective communications, building productive working relationships both internally and externally, engaging people in participative planning and customizing the communication method for the individual and the situation.
• Strong operational background, excellent client management skills, proven ability to contribute to leading a team, and ability to lead projects and teams.
• Ability to perform duties as a self-starter with much autonomy and independent judgement.
• Excellent problem-solving, critical thinking and customer service skills.
• Maintain positivity during and following challenging customer, member and volunteer interactions.
• Ability to develop strong professional relationships with key external stakeholders and across all internal teams.
• Proficient in Microsoft Office Suite, including but not limited to Excel, Outlook and Word.
• Comfortable using CRM or AMS programs, preferably Microsoft Dynamics,
• Basic knowledge of accounting and business processes, policies and procedures.

Education:

• A Bachelor’s degree in Business Administration, Communications, or related field is required.

Experience

• Five (5) or more years of experience with association management.
• Experience of project management with large scale projects is preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.   

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor, professional office environment.

• This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Will need to attend state and federal government and Healthcare conferences in various locations around the United States on a regular basis.
• Regular, predictable attendance is required.

Physical Activities:

The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:
• Ability to read, write, edit.
• Ability to converse, discuss, convey.
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.
• While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:
• Ability to perceive, identify, recognize.
• Ability to detect, determine, discern, judge.
• Ability to assess, estimate, compare.
• This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:
• Ability to operate PC/keyboard and other office productivity equipment.
• Ability to position self to traverse/navigate around typical office setting.
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values/behaviors.
• Ability to manage several projects and priorities at one time.
• Excellent attention to detail, and familiarity with membership tracking systems.
• Excellent organizational, project management, written and oral communication, customer service and problem-solving skills.
• Ability to take initiative, be self-directed, and manage multiple projects.
• Ability to facilitate effective communications, building productive working relationships both internally and externally, engaging people in participative planning and customizing the communication method for the individual and the situation.
• Strong operational background, excellent client management skills, proven ability to contribute to leading a team, and ability to lead projects and teams.
• Ability to perform duties as a self-starter with much autonomy and independent judgement.
• Excellent problem-solving, critical thinking and customer service skills.
• Maintain positivity during and following challenging customer, member and volunteer interactions.
• Ability to develop strong professional relationships with key external stakeholders and across all internal teams.
• Proficient in Microsoft Office Suite, including but not limited to Excel, Outlook and Word.
• Comfortable using CRM or AMS programs, preferably Microsoft Dynamics,
• Basic knowledge of accounting and business processes, policies and procedures.
• While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:
• Ability to read, write, edit.
• Ability to converse, discuss, convey.
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.
• While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:
• Ability to perceive, identify, recognize.
• Ability to detect, determine, discern, judge.
• Ability to assess, estimate, compare.
• This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:
• Ability to operate PC/keyboard and other office productivity equipment.
• Ability to position self to traverse/navigate around typical office setting.
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.