The Coordinator of Training and Certification Programs provides administrative support to Training and Certification departments and events through various tasks and specialized projects. This position is responsible for maintaining constant interaction with customers to assist them with their professional development pursuits and under general supervision, serves as event owner of assigned virtual events.

Primary duties and responsibilities:

• Plans, organizes, and implements logistical support for all certification and training programs, courses, and platforms
• Monitors events to ensure delivery of quality presentations in a compliant manner.
• Manages records of training events, facilitates interactivity in sessions, and supports both participants and instructors
• Responsible for certification data entry, maintenance, and reporting
• Assists with examination process and ensures quality control and timely correspondence with examinees
• Serves as planner and moderator for virtual and in-person events
  • Acquires presentation materials and prepares the platform/classroom prior to training, per instructor preferences and course guidelines
  • Manages registrants, event communications and provides support to attendees
  • Collects and analyzes customer feedback through surveys
• Addresses customer inquiries and requests concerning department products and services
• Provides and maintains excellent customer service support both virtually and in person
• Performs other duties as assigned

Education, prior work experience, and specialized skills and knowledge:

• Bachelor’s Degree in Aviation, Business, Management, Marketing, Public Administration or related
• Effective communication and presentation skills and the technological ability to operate in a virtual environment
• Quick and comprehensive learner with new subject areas and environments.
• Strong customer service, marketing, and organizational skills
• Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.
• Must be proficient with Microsoft Office inclusive of MS Outlook, Word, Excel, Teams and PowerPoint.
• Must possess strong typing skills and ability to document and run reports within database systems.
• Zoom experience preferred

About American Association of Airport Executives

The American Association of Airport Executives (AAAE) has a unique DNA in the association business with a low dues model that requires innovation, industry-leading products and services and world class member service. We attract top talent by being a mission driven organization that can truly affect change in our world by empowering airport executives. How? With a rich heritage of training, professional development, and the creation of programs and products that serve the needs of airports with their mission of advancing safety, security, environmental stewardship, diversity, and beyond. In this way our employees are allowed to do challenging, interesting, and rewarding work and become invested owners. But what also makes AAAE unique and a truly great place to work is the culture. AAAE makes no secret that it values and is genuinely devoted to its employees and members. AAAE demonstrates this to its employees in the rich and at times, unheard of, benefits it offers employees, in the collaborative open team environment where ideas from all levels of the organization are encouraged and supported from the CEO down, in the recruiting process where no candidate is offered employmen...t without first being interviewed and approved by a team of AAAE employees, in the recognition and praise it gives employees for their good work with numerous awards and performance based bonuses, in the growth and ownership opportunities it gives employees, and in the personal connections it makes with its employees on a day to day basis. However, even with all of this, AAAE would not be as great a place to work, if it were not for the dedicated members that the employees have the good fortune to interact with on a regular basis and serve. Our employees value and appreciate our members and our members value and appreciate our employees. The desire to help them drives us all to constantly improve and innovate. To do more, so we can give more back to our members. In addition, AAAE is an Equal Opportunity / Affirmative Action Employer that is committed to creating a work environment in which all team members engage and perform at the highest levels and see the value of different perspectives and backgrounds. We strive to attract, invest in, and develop the talents of people of diverse backgrounds who reflect the society and community in which we live and do business because we not only believe it is right to do but also believe that doing so will enhance our business relationships, generate greater innovation, increase productivity, and more.

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