Title: Senior Specialist, Application Support

Department/Unit: Information Technology/Technology and Organizational Performance

FLSA Status: Full-time, Exempt

Location: This position is on-site at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Essential Functions

• Acts as a systems resource for all system users. Implements and conducts support and maintenance methodologies.
• Performs analysis of system data required for reports or data file extracts. This analysis involves comprehending how data is utilized, stored, and accessed within the application. An elevated level of confidentiality is expected in handling this data.
• Assists in the planning, setup, installation, testing, training, deployment in production and development environments.
• Documents, configures, and manages software and application implementation and updates.
• Provides end user customer support and communication on application statuses, functional issues, and data corrections.
• Coordinates with other Information Technology staff both internally and externally as required to efficiently support users.
• Develops/maintains systems configurations and executes administration and operational duties on systems while maintaining data/information as required.
• Interact with software vendors to provide best solutions to business problems.
• Provide regular and tailored training to teams within the association and develop instructional materials and user manuals. Preparing maintenance plans and upgrading schedules for the organization’s systems.
• Creates custom application to optimize ease of use.

Staff Expectations

• Upholds and fosters team values
• Complies with all APTA policies and procedures
• Performs other duties as assigned to foster achievement of association priorities

Qualifications

• Bachelor's degree in computer science, Information Technology, or Information Systems.
• 5+ years' experience in a combination of Information Technology, Technical Support, or Application Administration.
• Experience with Microsoft Office 365 administration
• Experience creating workflows and automations
• Experience with Microsoft SharePoint administration
• Experience building queries and dashboards
• Experience with Microsoft Dynamics
• Experience with Microsoft SQL
• Exceptional verbal and written communication skills
• Extraordinary customer service and relationship management
• Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience.
• Critical thinking skills

 Desired Knowledge Areas

• Experience with ticketing systems, demonstrating efficient ticket resolution and effective customer service for those submitting tickets. Strong time and task management skills are essential. Prior use of Freshdesk, membership database systems, iMIS, Protech Dynamics CRM, Cobalt Dynamics CRM.
• Experience with Learning Management System (LMS).  Elevate LMS.
• Experience with Armature Accreditation Management Software and Education Management Solutions, Competency AI, Armature.

 Travel Requirements

None

How To Apply

Please send a resume and cover letter, including salary requirements, when applying.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

About American Physical Therapy Association

The American Physical Therapy Association (APTA) is an individual membership professional organization representing more than 100,000 member physical therapists (PTs), physical therapist assistants (PTAs), and students of physical therapy. APTA seeks to improve the health and quality of life of individuals in society by advancing physical therapist practice, education, and research, and by increasing the awareness and understanding of physical therapy's role in the nation's health care system.APTA prohibits preferential or adverse discrimination on the basis of race, creed, color, gender, age, national or ethnic origin, sexual orientation, disability, or health status in all areas including, but not limited to, its qualifications for membership, rights of members, policies, programs, activities, and employment practices. APTA is committed to promoting cultural diversity throughout the profession.APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff commUNITY.

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