The Council of Independent Colleges (CIC) seeks a full-time Membership Services and Tuition Exchange 
Program Manager. The position is available immediately.  
POSITION SUMMARY  
As a central role in CIC’s member engagement team, the Membership Services and Tuition Exchange 
Program Manager collects, organizes, and maintains membership data in CIC’s association management 
system; manages recruitment and renewal processes; manages the Tuition Exchange Program; provides 
direct service to members; and works closely with colleagues to develop and support effective member 
engagement strategies. Successful managers at CIC bring high attention to operational details, lean into 
strategic project management, and independently advance areas under their purview. 
ABOUT CIC  
The Council of Independent Colleges is the major national organization for independent colleges and 
universities. Membership includes more than 700 colleges, universities, and higher education 
organizations. CIC’s mission is threefold: support and develop campus leaders; advance the excellence 
of member institutions; and enhance public understanding of the contributions that independent higher 
education makes to society.  
A 30+-person staff, based at One Dupont Circle in Washington, DC, develops and manages a dynamic set 
of networks, conferences, projects, programs, and services; research and public information initiatives; 
and a range of other activities to advance all three mission areas.  
WORKING AT CIC  
CIC is an equal opportunity employer and offers competitive compensation and benefits. Full-time CIC 
staff have the option to work remotely on two designated days per week. Work hours are flexible 
around designated “core hours.” The generous benefits package includes health, vision, and dental 
insurance; a strong retirement savings matching program (up to 10% with no time delay for matching); 
short- and long-term disability insurance; life insurance; and generous vacation and sick leave. 
Employees and their dependents may be eligible to participate in CIC's Tuition Exchange Program.  More 
information on CIC’s work culture can be found here. 
ABOUT THE POSITION  
Reporting to the Vice President for Member Engagement, the Membership Services and Tuition 
Exchange Program Manager is primarily responsible for operationalizing membership recruitment, 
engagement, and retention strategy. The Membership Services and Tuition Exchange Program Manager 
oversees the maintenance and administration of CIC’s membership billing and renewal processes, leads 
annual member engagement initiatives, maintains the member database, and acts as the primary point 
of contact for all membership and billing inquiries. Additionally, the Membership Services and Tuition 
Exchange Program Manager oversees the Tuition Exchange Program and is a major customer service 
representative for the organization. Duties include the following: 
Membership Services and Engagement: 
• Work with CIC leadership to develop recruitment and retention strategies and lead member 
engagement initiatives to increase general membership, network involvement, and event 
attendance. 
• Maintain data on member presidents and enforce membership requirements. 
• Initiate renewal billing processes in UX for all categories of CIC membership, including 
support for other billing processes (e.g., networks) as needed. 
• Welcome and initiate new presidents and CAOs into the CIC network through appointment 
tracking and correspondence with presidents and their offices. 
• Monitor CIC email inbox for membership inquiries. 
Database Maintenance and Vendor Relations: 
• Hold ultimate responsibility for maintaining the database of CIC members. 
• Contribute to presidential and other member data research initiatives that help CIC identify 
sector needs and historical trends.  
• Build expertise in CIC data tools (Microsoft CRM-based Association Management System 
(AMS), Power BI, etc.)  
• Manage contact records and general database updates.  
• Serve as a primary liaison between CIC and outside vendors (primarily Protech and higher 
education data brokers) to manage CIC support cases and meet CIC’s needs.  
• Monitor new records created in UX database and field website-related inquiries from CIC 
contacts. 
• Support data governance policies and practices and implement training procedures to 
ensure CIC data is optimally structured to be useful for internal and external audiences. 
Tuition Exchange Program Management: 
• Manage Tuition Exchange Program (TEP) monitoring, invoicing, and billing. 
• Field questions about TEP from students, parents, institution HR departments and 
representatives, and work with colleagues to find appropriate answers. 
• Aid initiatives to expand member access to the TEP network. 
• Assist in annual program updates.  
Other Duties as Assigned: 
• Take on other duties as membership and member programming/networking needs evolve. 

QUALIFICATIONS, COMPETENCIES, AND REQUIREMENTS  
The ideal candidate has 3 years of member engagement, enrollment management, and/or data 
management experience in a nonprofit association or organization, or a similar role in higher education. 
A bachelor’s degree is required; graduate work is a plus.  Experience in the Protech Associates UX/MX 
platform is preferred. 
The Membership Services and Tuition Exchange Program Manager needs to carefully balance 
collaboration and independent initiative, possess excellent communication skills, and develop a good 
rapport with college and university presidents and their offices.  In addition, the Membership Services 
and Tuition Exchange Program Manager needs to be committed to daily contact with current and 
potential members, pay close attention to database maintenance details, and have the capacity to 
develop expertise in UX/Protech and other data tools employed by CIC.  Successful applicants will have 
demonstrated strength in managing large amounts of detailed information and implementing complex 
processes. Strong experience in database use is essential, as is the demonstrated ability to provide 
positive and effective customer service. CIC needs someone in this position who is naturally flexible; 
creative in problem-solving; and thrives in a small, diverse, and collegial organization.  
This position requires occasional overnight and out-of-area travel. Performing the responsibilities of this 
position requires the ability to see, hear, and speak; work in a normal seated position for extended 
periods of time; use hands to finger, handle, or feel, and be able to lift and/or move up to 20 pounds; 
manually operate standard office equipment such as keyboards and printers; and move throughout an 
office or conference space. CIC requires that all potential employees undergo a background check as a 
condition of employment.  
SALARY RANGE 
$77,000–$87,000 depending on experience and fit. 
TO APPLY  
The position is available immediately and will remain open until the successful candidate is appointed. 
Review of candidates will begin immediately. To apply, email a CV and a letter of interest to 
CICJobs@cic.edu with the subject line “MEMBERSHIP SERVICES AND TUITION EXCHANGE PROGRAM 
MANAGER.” CIC is an equal opportunity employer and seeks a broad and diverse pool of applicants.  
Questions may be addressed to Jeff Woods, Vice President for Member Engagement, at 
jwoods@cic.edu.