Details

Posted: 19-Mar-25

Location: D.C.

Type: Full Time (Remote Only)

Salary: $65,000 - $80,000

Categories:

Membership

Additional Information:

Hybrid/Remote is allowed.

Certifications:

CAE

Fully Virtual Organization

OVERVIEW

Play a transformative role in shaping the future of the International Leadership Association (ILA), an association dedicated to advancing leadership excellence around the globe for a just and thriving future. As Membership Director, you will have an extraordinary opportunity to lead strategies that deepen connections with ILA’s global community, enhance member satisfaction, and drive long-term growth and engagement strategies.  With a strong and dedicated staff, this position will work across department lines to drive the growth, engagement, and retention of ILA global membership, playing a key role in advancing organizational priorities. Reporting to the ILA Managing Director, this position focuses on delivering innovative strategies to attract new members, enhance member satisfaction, and increase the overall value of membership.

Summary of AoRs:

1. Membership Acquisition and Retention
2. Membership Communities (Higher Logic)
3. Member Engagement and Growth Strategies
4. Advancement of Organizational Priorities through Membership and Partnership Development

Key Areas of Responsibilities

Strategic Leadership

• Lead with Vision: Develop and implement a bold membership and engagement strategy that aligns with ILA’s mission and strategic planning goals, ensuring relevance and sustainability for the next century. 

• Guide with Expertise: Advise the team on membership and engagement initiatives, bringing innovative and data-driven solutions to the table from conceptualization to implementation and evaluation.

• Adapt to Member Needs: Stay attuned to global trends, member feedback, and the evolving needs of ILA’s members’ personas that will refine and modernize ILA’s offerings. 

• Unify Efforts: Ensure alignment between membership goals and the organization’s broader strategic plan, fostering collaboration across all departments. 

Membership Acquisition and Retention 

• Drive Growth: Design and execute targeted campaigns to attract a diverse, global membership base. 

• Manage, develop, and grow ILA Membership Communities: Leverage analytics to identify key retention drivers, develop programs that strengthen member communities, increase long-term loyalty, and develop a monetization plan to fundraise for their efforts as well as for the organization.

• Expand Reach: Identify and pursue opportunities to grow membership communities in new markets and underrepresented regions around the world. 

Member Engagement and Satisfaction 

• Elevate Engagement: Develop and oversee programs that deepen member involvement, creating a sense of community and shared purpose among members. 

• Enhance Experiences: Collaborate with internal teams to deliver seamless, impactful member experiences that align with ILA’s commitment to excellence. 

• Listen and Improve: Regularly collect and act on member feedback to enhance programs, services, and overall satisfaction. 

• Celebrate Members: Build initiatives recognizing and honoring members’ contributions to the leadership profession and ILA’s mission. 

Team Leadership and Collaboration 

• Partner Across Functions: Work closely with marketing, resources/education, events, and program team members to deliver unified strategies and initiatives that enhance member value.
• Lead with Inspiration and Foster Innovation: Cultivate a culture of creativity, accountability, and collaboration within the organization. 

• Champion Diversity: Ensure membership and engagement efforts reflect ILA’s global reach and commitment to diversity, equity, inclusion, and belonging. 

Reporting and Accountability 

• Measure Impact: Define and track key performance indicators (KPIs) for membership growth, retention, and engagement. 

• Share Results: Provide transparent, actionable updates to the Managing Director, Team leads, and board on membership and engagement performance. 

Additional Projects and Responsibilities

• Occasional travel, domestic and international.
• Tasks assigned by the Managing Director as needed.

Qualifications 

Education 

• A Certified Association Executive (CAE) or an Institute of Organizational Management (IOM) designation is strongly preferred.
• Bachelor’s degree in business, marketing, or a related field; advanced degree (MBA/MPA or equivalent) preferred but not required. Years of relevant experience and lived experience can substitute for education.

Experience 

• Minimum of 7 years of leadership experience in membership and engagement roles, ideally within non-profit associations or professional organizations, is required.

• Demonstrated success in driving membership growth, retention, and engagement. 

Skills and Expertise 

• Visionary leadership with a passion for advancing mission-driven organizations. 

• Exceptional strategic planning and analytical skills, with a track record of using data to drive decisions and measure success. 

• Expertise in developing and executing membership and engagement programs that deliver measurable results. 

• Strong business acumen and familiarity with financial metrics related to membership and engagement. 

• Outstanding written, verbal, and interpersonal communication skills. 
• Proven ability to manage complex projects and priorities in a collaborative, fast-paced environment. 
• Must be a team player!

Salary & Benefits

The position is fully remote. The salary range is $65,000 - $75,000. This range reflects considerations for experience, location, and other market factors. We trust our employees to know what they need to thrive, so we offer competitive, comprehensive benefits to support their overall well-being, including:

• Medical, dental, and vision insurance for employees and optional coverage for dependents.
• Paid Federal Holidays
• Take-what-you-need unlimited vacation and sick leave
• Access to funding for professional development