RESUME AND COVER LETTER REQUIRED TO BE CONSIDERED FOR THIS POSITION

Deadline to apply is April 2, 2025 

Salary: $90,000-$110,000 annually. Salary is dependent on experience and qualifications.

Position Summary:    
 
EDUCAUSE is seeking a dedicated and detail-oriented Senior User Experience Engineer to join the Web Services Team. Reporting to the Director of Web Services, the Senior User Experience Engineer will be instrumental in shaping and improving the user experience across our organization's web properties. The role will collaborate with stakeholders to gather requirements, create user stories, design wireframes and prototypes, and conduct usability testing. The Senior User Experience Engineer will also work closely with the development team to implement visually engaging and intuitive solutions. The ideal candidate will champion user-centered design principles and regularly conduct research, testing, and web quality audits to identify opportunities for continuous improvement. Additionally, this role will support the build and configuration of CMS components and web pages.

Duties and Responsibilities:
 

• Serve as Owner and final approver, in collaboration with Director, Web Services, of all web interface designs 
• Collaborate with stakeholders and team members to gather requirements and translate business objectives into effective UX/UI design solutions.
• Design wireframe mockups, prototypes, and user stories to communicate design concepts and interactions.
• Collaborate with the development team to implement intuitive, accessible, and user-centric web interfaces.
• Conduct user acceptance testing (UAT) to ensure successful solution deliveries by developing well-defined testing scenarios,  clear acceptance criteria, and structured processes.
• Partner with the Web Support Specialist in providing web pages creation and content update support for various CMS web properties.
• Configure and modify various CMS components via CMS admin GUIs to meet web operation and project requirements. 
• Lead research, testing, accessibility and web quality audits regularly to identify user needs, pain points, and opportunities for continuous improvement.
• Participate in product support sprints and cross-functional committees/working groups in the role of UI / UX Subject Matter Expert (SME), as assigned.
• Create and maintain documentation throughout the UX/UI development lifecycle, such as specifications, wireframes, user stories, component libraries, UAT acceptance criteria, reports and information architecture diagrams
• Aligns all new interface development with published EDUCAUSE style and branding guides
• Continuously research and apply the latest UX/UI trends, tools, and technologies to improve web experiences.
• Advocate for web consistency, accessibility, and usability across all digital platforms.

Association Service and Support

• Represent EDUCAUSE in a professional manner at all times; engages with co-workers, volunteers, and members in a civil, caring, respectful way. 
• Attend conferences/trainings and conduct industry research to establish thought leadership and bring new knowledge to the organization.               
• Supports members in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience.
• As a frontline user of EDUCAUSE systems and data services, complies with data quality standards; adheres to data governance policies, procedures, and processes for ensuring data integrity. May act as the application or data collection lead for the department.
• Participate in EDUCAUSE events and activities as needed. Travel may be required to support EDUCAUSE conferences/events, research team operations, and external events relevant to the position.       
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

 Required Qualifications: 

• Bachelor’s degree in Human Computer Interaction (HCI), Web/UX Design, Computer Science, other related degrees.
• Minimum of five years’ experience in UX/UI design, web development, or a related role.
• Proven Experience conducting UX research, usability testing, and data analysis to inform design decisions
• Proven experience in UI/UX requirements gathering, development, and documentation
• Proficiency in HTML, CSS, JavaScript and  front-end technologies frameworks
• Experience with wireframing, prototyping, and user journey diagrams development
• Knowledge in web and mobile device accessibility guidelines (ADA compliance, Section 508, WCAG 2.2)
• Proficiency in CMS (Content Management System) environments
• Expert-level knowledge of current UI/UX practices, frameworks, tools, and paradigms, for web, tablet, and mobile settings.

Preferred

• Experience with Sitecore
• Experience with supporting Higher Ed 
• Knowledge and experience in agile development
• Experience of using adaptive technologies for testing

Knowledge, Skills, and Abilities

• Excellent communication and collaboration skills
• Capable of working effectively with both technical and non-technical staff.
• Precise attention to detail with the ability to catch errors, inconsistencies, and discrepancies
• Exceptional in providing customer service and ensuring a positive experience
• Meticulous in time management, multitasking and carrying out tasks to their completion 
• Advanced ability to capture, articulate and document expected service capabilities and technical requirements 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. 
• Physical demands of travel such as sitting for long periods, handling luggage, time zone changes, and adjusting to new environments.

Remote Work Requirements

• Scheduled working hours either in the employees time zone or EDUCAUSE core working hours or core working hours to be determined with the supervisor.
• Be available and responsive during scheduled work hours. 
• Any time off or change in working hours must be pre-arranged according to department guidelines and consistent with the rules applicable to employment (e.g., vacation, sick, personal, leave of absence).                                                                                                                                                                                                                                                                                                  

Travel Requirements: 

• Travel for this position is minimal, typically 15 or fewer business days per year

Total Compensation:

EDUCAUSE not only offers meaningful work and dedicated colleagues; we also have a robust benefit package that includes:

• Medical, Dental, and Vision
• 2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary
• Employer-paid Life and AD&D, Short?Term Disability, and Long?Term Disability
• 25 days of vacation and 6 days of personal time annually
• 9 paid holidays
• One week of paid time off when offices are closed between Christmas and New Year’s Day
• 36-hour work week (without any reduction in pay) amounting to 26 additional days of paid time off each year
• Employee Assistance Program (EAP)
• Emergency Travel Assistance
• Professional development assistance
• Monthly connectivity reimbursement

EEO Statement

EDUCAUSE is committed to an inclusive workplace and is proud to be an equal opportunity employer. EDUCAUSE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the association. Creating an environment of inclusion is an EDUCAUSE organizational goal, which includes, but is not limited to:

• Treating everyone with dignity, respect, and fairness
• Providing insights and input as a work contributor
• Listening to and acknowledging others' contributions
• Contributing to an open and welcoming environment across demographic categories and physical locations
• Meeting others at their point of need to advance organizational achievement
• For supervisors, ensuring everyone's input is heard and considered

About EDUCAUSE

EDUCAUSE is a nonprofit association whose mission is to advance higher education through the use of information technology. We equip our community with the knowledge, resources, and community-building opportunities needed to help shape strategic IT decisions at every level in higher education. We welcome diversity—in viewpoints and experience—and believe in the transformative power of uncommon thinking for the common good.

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