Medical/Science Societal Event Planning

Do you possess exceptional skills in event planning and excel in orchestrating programming, logistics, and coordinating member volunteers to create remarkable conferences?

The American Gastroenterological Association (AGA) is seeking a dedicated and visionary Program Operations Manager who will play an integral role in designing and executing outstanding programs and events that drive the organization's success, particularly our premier event, Digestive Disease Week (DDW), and the Crohn’s and Colitis Congress.

This position is ideal for a team-oriented individual with a passion for developing a cohesive vision for meticulously planned events that significantly advance the field of gastroenterology.

The successful candidate will collaborate with a diverse array of internal and external stakeholders and work closely with the Director of Program Operations. If you are eager to contribute to the advancement of GI healthcare in a role that offers the opportunity to make a meaningful impact while operating within a collaborative and supportive environment, we invite you to apply.

WHY WORK AT AGA?

• We care about our core values: innovative, engaged, collaborative, open, inclusive.
• We value work-life balance and provide generous time off.
• Market competitive compensation plus 7% employer contribution to retirement plan.
• Remote or hybrid work environment.
• Hybrid 1 day per week in Bethesda, MD.
• Comprehensive health care benefits at a reasonable cost.

Position Description

TITLE:                       Manager, Program Operations

REPORTS TO:          Director,  Program Operations

SUMMARY:              Responsible for the programmatic development of society events in coordination with the                                              sponsoring societies. 

Duties and Responsibilities:

1. Program Liaison: Serve as the point of contact between society staff and meeting chairs for Digestive Disease Week (DDW) and the Crohn’s & Colitis Congress. Handle communication with invited speakers and moderators and manage the speaker headquarters during the event.
2. CME Processes Oversight: Manage the processes related to Continuing Medical Education (CME), including the transfer of session data, setting up the claim site, and reporting for two events.
3. Session and Speaker Details: Ensure accurate details for sessions and speakers are maintained on the program agenda websites.
4. Marketing Coordination: Work with the Marketing Department to create and update promotional program materials and websites.
5. Program Deadlines: Oversee and manage all deadlines related to the society's program.
6. Logistics Submission: Submit logistics related to the program, such as signage, temporary personnel, specifications, etc.
7. Event Reports and Procedures: Maintain event reports, standard operating procedures, and tutorials related to the program.
8. Customer Service Leadership: Lead the program team's customer service efforts through the online ticket system.
9. New Initiatives and Technology: Research and implement new program initiatives and technological advancements.
10. Program Budget Management: Prepare and manage the budget accounts for the program.
11. Assistance to Directors and VP: Assist the Director of Program Operations, Senior Director of Program Operations, and Vice President of Meetings and Conventions with any necessary phase of event operation or activity.
12. Other Duties: Perform other duties that are consistent with this position as assigned.

Qualifications:

• Prior speaker or volunteer management experience preferred.
• Ideal candidate will possess 3-5 years of experience in a combination of project and/or volunteer management.
• Bachelor’s degree or commensurate work experience.
• Ability to travel 5% per year.
• Positive “team player” attitude and excellent interpersonal skills required.

Competencies:

• Job Performance/Job Knowledge
• Planning and Organizing
• Problem Solving and Decision Making
• Communication Skills
• Teamwork
• Managing Others

About American Gastroenterological Association

The American Gastroenterological Association (AGA) is the trusted voice of the GI community. Founded in 1897, AGA has grown to include more than 16,000 members from around the globe who are involved in all aspects of the science, practice and advancement of gastroenterology.

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