Organization Description

The National Precast Concrete Association (NPCA), established in 1965, represents manufacturers of precast concrete products and suppliers to the industry. As a 501(c)6 trade association, NPCA is dedicated to expanding the use of high-quality precast concrete and equipping its members with the learning, programs, certifications, and resources necessary to operate successful plants.

The Essentials and Leadership = DISRUPT

At NPCA, we challenge the status quo and embrace bold ideas to push the precast concrete industry forward. Our “DISRUPT” philosophy represents our commitment to innovation, collaboration, and progress:

• Drive Change
• Innovate as Teams
• Shift Perspectives
• Revolutionize Solutions
• Unleash Creativity
• Progress Over Perfection
• Transform Together

 Job Summary

We’re a membership-driven organization, which means we need a detail-oriented, tech-savvy, and people-friendly team member to keep things running smoothly. This role provides critical administrative support to the Plant Certification, Plant Evaluation, Personnel Certification, and Product Listing programs. You’ll track and manage program data, coordinate logistics, support department timelines, and assist members—all while keeping our office and operations organized.

Responsibilities

• Act as the first point of contact for certification-related inquiries, assisting members with applications, status updates, and troubleshooting.
• Answer incoming calls and emails, ensuring professional and timely responses.
• Provide administrative support to departmental staff, including scheduling meetings and preparing materials.
• Assist in the production of committee materials, supporting Board and product committees.
• Assist with research projects and special initiatives related to certifications and programs.
• Organize and maintain files, reference materials, and program documentation.
• Collaborate with other departments to enhance the member experience and find solutions.
• Travel, as needed, to NPCA conventions and conferences.
• Maintain accurate records for NPCA’s certification programs, ensuring compliance with reporting requirements.
• Track program deadlines, process applications, and provide timely updates to members.
• Assist in coordinating plant inspections and audits, working closely with external inspection agencies.
• Support the VP of Technical Services in updating contact lists for Departments of Transportation, specifiers, and regulators.
• Maintain and refine standard operating procedures (SOPs) to improve efficiency.

What You Bring to the Table

• A problem-solving mindset—you like figuring things out and finding solutions.
• Strong attention to detail—because keeping data organized is critical.
• Tech-savviness—comfortable working with databases, spreadsheets, and digital tools.
• Customer service mindset—our members rely on clear, helpful communication.
• Positive attitude—you keep things moving forward with enthusiasm.
• A sense of humor—because some days, you just have to laugh.

Outcomes/Measures of Success

• Efficient, organized data management for certification programs.
• Timely, professional communication with members and stakeholders.
• Proactive problem-solving to improve processes and support staff.
• Member satisfaction—ensuring certification information is clear, accessible, and up-to-date.

Key Qualifications & Experience

• Strong administrative skills—file management, record-keeping, and clerical support.
• Excellent communication skills—both verbal and written.
• Proficiency in Microsoft Office & database management—willingness to work in a paperless environment.
• Ability to travel occasionally within the U.S. and Canada.