The Program Manager provides timely customer service and assistance to State Association representatives, NGAUS membership and marketing department, and other staff as needed. The Program Manager is responsible for performing national and state data entry, database quality control, and regular maintenance and upgrades of Association Management Software (AMS). The Program Manager is responsible for generating regular membership queries and reports.

Association Management Software experience is required.

Duties and Responsibilities include the following.  Other duties may be assigned. 

Data Management

1. Responsible for performing data entry and data hygiene of information received from members, staff, and state association representatives and ensures accuracy and completeness of reported data.
2. Reviews discrepancies in data received, requests clarification, or advises supervisor of issues related to data.
3. Performs routine quality control on the database and generates data queries and reports as required to assist with events, targeted marketing, and by request
4. Creates queries for data retrieval and provides regular membership analytics to membership and marketing team and other staff as needed
5. Maintains and performs regular upgrades on Association Management Software
6. Performs routine maintenance tasks related to software or file technical assistance requests as necessary.
7. Assists state associations with new member entries and other database issues as they may arise
8. Completes verification of funds with accounting department and reconciles discrepancies between accounting and the membership software
9. Prepares and reconciles year-end reports for accounting/auditors

Customer Service

1. Provides customer service to NGAUS membership responding to a variety of inquiries and requests via email and phone.
2. Provides information assurance and general database and customer service in support to states.
3. Communicates with all state association representatives concerning dues collection.
4. Provides daily assistance in use of association management software via email and telephone.
5. Provides magazine mailing file.

Training and Support

1. Assists in training personnel to include NGAUS employees, state executive directors, and membership points of contact on association management software.
2. Provides support for National Guard Association of the United States annual conference including calculating delegates, state association attendee registration, and verification of membership dues of those chosen to serve as delegates.
3. Gathers necessary materials and information for meeting and training opportunities.

Administrative Tasks

1. Communicates and manages the rebate and other incentive programs including key deadlines, criteria, reconciliation of dues, and reporting to superiors at the close of the program
2. Performs filing and copying
3. Participates in state visits and after-hours functions

To perform this job successfully, the applicant must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, and association management software.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university; and at least one year of related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Customer focused
• Responsive
• Courteous
• Results driven
• Goal oriented
• Problem solving skills
• Ability to be flexible
• Ability to multi-task

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.           

While performing the duties of this job, the employee is frequently required to sit.  The employee is occasionally required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.