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American Speech-Language-Hearing Association
Rockville, Maryland
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Rockville, Maryland
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Details
Posted: 03-Mar-25
Location: Washington, D.C.
Type: Full Time (Remote & In Office)
Salary: $93,000 - $111,500
Categories:
Membership
Endocrinologists are at the core of solving the most pressing health problems of our time, from diabetes and obesity to infertility, bone health, and hormone-related cancers. The Endocrine Society is the world’s oldest and largest organization of scientists devoted to hormone research and physicians who care for people with hormone-related conditions. Our inclusive community is made of scientists, physicians, educators, nurses, and students in 122 countries.
Under the guidance of the Chief Communications Officer the Director of Membership is responsible for developing strategies to attract new members, retain existing members, and enhance the member experience. The Director routinely interacts with cross functional teams and provides insightful business intelligence and member customer perspectives leveraged from the team’s member/customer interactions. The incumbent will collaborate with colleagues across the Society to support member needs, partnering closely with other departments to articulate and deliver on our value proposition.
What you’ll bring to the job:
- Bachelor’s degree or higher required and a minimum of seven years of membership experience.
- A result- based track record of membership, growth, retention and implementing creative membership campaigns.
- People management experience required.
- Experience working in a professional scientific or medical association preferred.
- Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
- Track record of taking initiative in managing competing organizational and departmental priorities and to work effectively under pressure when facing deadlines.
Our Values:
We believe in and empower our staff. We know that with our investment in their growth, they have an even greater potential to contribute to our organization. Our core values embody the character and culture of our staff – they guide our decision making, interactions and how we serve our members. As an organization, we are committed to: demonstrating responsible stewardship, treating one another with trust and mutual respect, supporting work life balance, sustaining an inclusive environment, and fostering an environment that encompasses communication, service, collaboration, results & innovation.
We believe in and empower our staff. We know that with our investment in their growth, they have an even greater potential to contribute to our organization. Our core values embody the character and culture of our staff – they guide our decision making, interactions and how we serve our members. As an organization, we are committed to: demonstrating responsible stewardship, treating one another with trust and mutual respect, supporting work life balance, sustaining an inclusive environment, and fostering an environment that encompasses communication, service, collaboration, results & innovation.
What you’ll own:
- Analyze membership trends and data to develop budget goals as well as strategy and implementation plan to achieve those goals.
- Track monthly retention statistics and develop and implement outreach strategies to lapse members to improve overall retention.
- Create and manage member benefits program that create real value for our membership, collaborate with marketing team to promote programs, and track program usage and engagement.
- Develops, coordinates, evaluates, and refines membership/outreach/engagement strategies with clinicians and researchers at all career stages and internationally with the goal of increasing membership.
- Create and manage annual membership department budget in collaboration with the Chief Communications Officer.
- Define and communicate our member value proposition for various audience/member segments, including developing member benefits and the balance of non-member and member access, pricing, and promotions.
- Hires, supervises, and coaches member services team. Fosters an environment of collaboration within the team and across the organization to achieve a high level of staff performance. Carefully monitors workflow and adjusts as necessary to minimize backlogs.
- Oversee Society’s Special Interest Groups (SIGs) operations and develop strategies for promoting the SIGs, increasing SIG engagement, and expanding the SIG portfolio.
- Develop strategy for member engagement at annual meeting booth.
- Contribute key insight and knowledge to the Society’s competitive/business intelligence efforts to make data-driven decisions that benefit our members and the profession.
- Develops and implements annual multi-channel global acquisition campaign to non-members.
- Collaborate with marketing team in conducting member/customer satisfaction surveys.
- Collaborate with marketing, communications, and media relations team to use social media to support retention/recruitment efforts and to deliver value to members and customers.
- Formulates best practice policies for customer service and data entry management.
- Collaborate with marketing team to identify member recruitment opportunities at key external meetings.
- Assist member services staff in troubleshooting customer service issues to ensure effective and long-term problem resolution.
- Oversee the management of product inventory and batch processing.
- Occasional travel and weekend work.
- Other duties as assigned.
What you’ll do well:
- Provide sound inquiry and analysis to make recommendations and decisions. Identify problems and synthesize, evaluate, and make appropriate decisions and/or recommendations for level of job. Weigh pros/cons and cost/benefit of decisions. Use sound judgment and exercise timeliness in decision-making. Take appropriate actions to correct ineffective decisions.
- Effectively manage and guide group efforts. Provide appropriate level of feedback concerning group progress. Collaborate and partner within and beyond ones’ team and builds proactive relationships. Recognize and reward people for their achievements. Acknowledge and thank people for their contributions. Express pride in the group and encourages people to feel good about their accomplishments. Be sought out by others for advice and solutions.
- Develop and maintain strong relationships with members by listening, understanding, and responding to identified needs. Respond to member/leadership/community needs. Actively promote positive relationships with the membership and other groups (committees, leadership, stakeholders, etc.). Exhibit high level of customer service and identify ways to improve service procedures/levels within own position. Respond and follow-through on internal and external requests.
- Look at situations from multiple perspectives. Do or create something new. Create solutions to problems using novel methods and processes. As a contributor, develop a new product, service, method, or approach. Sponsor the development of new products, services, methods, or procedures. Propose new approaches, methods, or techniques. Develop better, faster, or less expensive ways to do things. Work cooperatively with others to produce innovative solutions.
- Work with and coach staff to develop their capabilities. Provide helpful, timely feedback and provide new opportunities that will help develop staff’s abilities. Identify knowledges, skills, and abilities necessary to fulfill current or future job/role responsibilities effectively.
- Recognize and respect the value of individual differences at all levels of the organization. Seek information from others who have different personalities, backgrounds, and styles, and include them in decision-making and problem solving. Make it easy for others to feel valuable.
What you’ll get out of it:
- Working with a staff that has passion for our mission, believes in one another and has fun.
- The chance to work in an environment that empowers staff to take informed risks and create new programs and services.
- A chance to make a contribution in a fun job with room to make it your own.
- A strong and competitive salary and benefits package that focuses on your well-being and financial health.
Work Location:
This position is located in Washington, DC and walking distance to Metro and major bus lines. The Endocrine Society offers a flexible, hybrid work environment. Employees are expected to work from the office at least 2 days per week to foster our collaborative culture and support cross-functional interaction.
Endocrine Society offers a convenient downtown DC location within walking distance of Farragut North/Farragut West and Foggy Bottom Metro stations. Qualified candidates interested in a purposeful work environment, competitive salaries and excellent benefits, including a generous TIAA- CREF retirement plan with 10% employer contribution, submit resume and cover letter with salary requirements.
About Endocrine Society
Endocrine Society is the world's largest and most active professional organization of endocrinologists in the world. Founded in 1916, the Society is internationally known as the leading source of state-of-the-art research and clinical advancements in endocrinology and metabolism. We are dedicated to promoting excellence in research, education and clinical practice in the field of endocrinology. Society membership continues to grow with more than 18,000 members from over 100 countries. These professionals are dedicated to the research and treatment of the full range of endocrine disorders: diabetes, infertility, osteoporosis, thyroid disease, obesity/lipids, growth hormone, pituitary tumors, and adrenal insufficiency.
For employees, Endocrine Society offers a stimulating, collegial work environment of 86 staff where top performance is recognized and appreciated. We pride ourselves on our competitive pay practices and excellent benefits program, including a 10% annual employer contribution to a TIAA-CREF retirement plan, subsidized health, dental and vision insurance, fully paid life and disability income protection, professional development and tuition assistance programs, an on-si...te employee fitness room and generous leave benefits. We have a convenient Downtown D.C. location accessible by the Metro red line Farragut North and blue and orange line Farragut West stations.
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https://careerhq.asaecenter.org/jobs/21123532/director-membership
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