WHO WE ARE

CMLS is an association of over 235 Multiple Listing Services (MLS) committed to high standards of professionalism and performance. We define practices that improve MLS operations and leadership, advance policies that promote innovation and convene gatherings that foster growth. As a volunteer-led organization responsible for bringing the real estate industry together to build a better marketplace, we are driven by our mission and values and work every day to promote the value of the MLS industry towards the goal of homeownership.

THE TEAM

At CMLS we believe in creating a workplace that offers a welcoming atmosphere and a sense of belonging. We are dedicated to the work as much as we are to supporting each other, celebrating each other’s successes and working together to overcome challenges. The CMLS team is a multi-talented, cross-functional, collaborative group united by our passion for helping others and bolstering the work of our members. We take ownership, initiate action and empower each other. We focus on positive impact, valuing everyone’s contributions regardless of experience, and promote transparency and trust through open communication.

THE OPPORTUNITY

The Membership Coordinator is a key player in delivering exceptional administrative support and service to the members of CMLS while supporting the organization’s broader membership objectives, resources, and initiatives. The ideal candidate must be a highly effective organizer with outstanding attention to detail and have expertise in handling a wide variety of projects and activities including playing a pivotal role in the execution of our annual conference and year-round events.  This person will take pride in maintaining operational excellence while having the confidence to make recommendations for process improvements. Reporting to the Senior Manager of Member Experience, the coordinator will ensure member interactions align with the priorities set by the CMLS Board of Directors and value how their work contributes to membership growth and engagement.  

As a member on our small, but agile, team specific responsibilities include but are not limited to the following:

• Provide customer support to CMLS members, primarily via email, handling member recruitment, onboarding and inquiries.
• Assist with event logistics for in-person, hybrid, and virtual events.
• Foster and maintain relationships with members and vendors.
• Prepare accurate financial reports and projections in Microsoft Excel.
• Troubleshoot event and membership-related issues ensuring smooth operations.
• Coordinate administrative tasks related to events, special occasions and programs, including researching restaurant and event venues, order placements, reviewing banquet event orders (BEOs), making restaurant reservations, and managing registration counts.
• Serve as the point of contact for sponsorships for the annual conference.
• Maintain and troubleshoot the association’s management system (AMS/LMS) and member records, as well as perform general website updates.
• Support the preparation of routine reports in multiple Microsoft Office Suites.
• Assist with business file organization and structure maintenance.
• Develop expertise in virtual event platforms (such as Zoom) and provide technical support as needed.
• Provide administrative support across membership, educational programs, and operations departments.

Some travel is expected and required approximately 2-3 times per year.

QUALIFICATIONS

• Minimum of two years’ experience in trade associations, office administration, event coordination, member engagement, or customer service.
• Ability to work independently while adhering to assigned tasks and parameters.
• Strong attention to detail, with excellent verbal and written communication skills.
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving and critical thinking skills.
• Ability to work autonomously while being a team player, with flexibility, versatility, and resourcefulness.

COMPETENCIES

• A proven self-starter with the ability to manage responsibilities independently.
• Strong organizational skills with an eye for detail.
• Excellent interpersonal communication, both verbal and written.
• Ability to thrive in a small team-oriented environment.

BENEFITS & COMPENSATION

The salary for this position is commensurate with experience, plus benefits.

Our Benefits:

• Health, dental and vision insurance after 90 days of employment
• 12 days of PTO per year
• 10 holidays per year
• 401(k) with 3% employer match after 90 days of employment

In addition to our portfolio of benefits, we are proud of an inclusive workplace culture committed to diversity, equity, and inclusion. Our remote work schedule promotes work-life balance, and we believe in providing and championing professional development opportunities.

We understand that a candidate may not offer every single desired skill, experience, and characteristic, and encourage candidates from a wide range of backgrounds and experiences, preferably with trade association experience, who feel they offer a strong fit with the profile outlined to apply.

HOW TO APPLY

If you are excited about this opportunity, please provide a cover letter and a resume including salary expectations, and any additional, relevant information you would like considered to Monica Schneider at jobs@councilofmls.org with the subject line: CMLS Membership Coordinator.

• Please attach cover letter, titled as: Last Name – First Name CMLS Cover Letter
• Please attach resume, titled as: Last Name – First Name CMLS Resume
• Please attach additional documents, titled as: Last Name – First Name CMLS Additional

TIMELINE: All submissions are due by 5:00 p.m. (Eastern Standard Time) on December 6, 2024.

CMLS is an equal opportunity employer and encourages applications from all individuals, regardless of race, sex, religion, sexual orientation, gender identity, national origin, veteran status, or disability status.

About CMLS (Council of MLS)

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