About the Organization

The National Speakers Association provides professional speakers, authors, trainers, consultants, and coaches with the resources and professional connections they need to build better businesses and become better speakers. Through our conferences, community and educational programming, we empower anyone who uses the spoken word to spend more time sharing their message and expertise with the world.

About the Position

This position is responsible for administering and supporting the overall membership experience for the association. The Membership Associate is responsible for supporting all aspects of membership operations, including processing applications, responding to member inquiries, maintaining accurate records, and assisting with engagement initiatives. This role is critical in ensuring a positive experience for members and contributing to the organization’s growth.

Responsibilities include, but are not limited to, the following:

· Respond promptly to telephone and email inquiries, providing timely and accurate replies and service.

· Assist in onboarding new members by sending welcome materials and guiding them through benefits.

· Investigate inquiries, troubleshoot and resolve problems, and report service problems and trends to the Director of Member Experience.

· Provide a positive experience and professional service to external and internal constituents.

· Process orders, payments, and refunds for memberships, online store orders, and event registrations.

· Manage calendar, travel, administrative activities and other specialty areas to meet the needs of the CEO and team members.

· Consistently live and model the organization’s core values.

· NSA’s guiding values and the competencies defined for this job are consistently demonstrated.

· Confidence to engage with the team to reach common goals and solve problems

· Initiative to take on projects on your own and foresee potential problems and tasks

· Willingness to continually learn new things, as well as understand and master processes

· Ability to recognize potential problems and develop a solution

· Discipline to successfully work without close supervision

· Bachelor’s degree and 1-3 years of related work experience preferred

· Overnight travel may be required to attend multi-day annual conferences and quarterly staff retreats.

· Other responsibilities as defined and needed.

Skills and Qualifications:

· 1-2 years of experience in association management

· Experience in SalesForce, Nimble User or similar AMS systems is preferred.

· Must have the initiative to prioritize, manage, and coordinate multiple assignments with tight timelines.

· Proficiency with MS Office suite.

· Must have strong written and oral communication, proofreading and editing skills, attention to detail, and excellent organization and project management skills.

· Must be comfortable working as part of a team.

Benefits

· Health, dental, life, and disability insurance

· 401(k)/Matching

· Paid Time Off

· Professional Development Assistance

· Salary commensurate with experience

The NSA is an equal opportunity employer dedicated to a policy of non-discrimination in employment practices. All applicants will receive consideration for employment without regard to sex, age, race, color, religion, national origin, disability, or Veteran status. The NSA is a drug-free workplace.

About National Speaker Association

The National Speakers Association (NSA) is a professional organization that serves individuals who earn their living as a speaker, author, trainer, coach or consultant, with keynote presentations serving as a primary source of revenue. Founded in 1973, the NSA is dedicated to supporting our members in enhancing their speaking skills, growing their businesses, and making a positive impact through effective communication. NSA provides its members with a wide range of resources, including educational programs, networking opportunities, industry insights, and professional development initiatives. The organization offers workshops, conferences, webinars, and other events that focus on various aspects of helping members Build a Better Business and Be a Better Speaker.

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