The Mathematical Association of America is the world’s largest community of mathematicians, students, and enthusiasts. Our mission  is to advance the understanding of mathematics and its impact on our world. Our members include university, college, and high school educators and teachers; graduate and undergraduate students; pure and applied mathematicians; computer scientists; statisticians; STEM professionals, and many others in academia, government, business, and industry. We welcome all who are interested in the mathematical sciences.

Working at the MAA means that you will be joining a dynamic and dedicated team where your contributions will be encouraged and appreciated.  We offer a full array of highly competitive benefits.

 Job Summary:

We are seeking an enthusiastic, creative individual to play a pivotal role in our membership retention, engagement and growth. If you have experience in membership recruitment, renewals and engagement through digital and print formats, and enjoy a membership role where communication skills are as valued as the ability to oversee the membership process, we want to hear from you.

Our members include university, college, and high school educators; graduate and undergraduate students; mathematicians; computer scientists; statisticians. In addition, our membership includes STEM professionals, and many others in academia, government, business, and industry.

This position is hybrid with a primary location in Dupont Circle, Washington, DC.

Job Responsibilities:

To perform this job successfully, an individual must perform each duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform essential functions. Other duties may be assigned to meet business needs.

Membership Engagement, Marketing & Promotion

• Manage the development and rollout of recruitment programs that align with the membership goals.
• Develop, implement and manage campaigns related to member engagement, including engagement through the association community platform, MAA Connect.
• Collaborate on the development of membership collateral and member value propositions in coordination with the marketing-communications team.
• Identify news, information and other engaging materials for MAA social media and publications, in coordination with marketing-communications team.

Membership Dues

• Manage the monthly membership process including invoicing, renewals, and regularly reporting progress towards goals.
• Ensure that systems for renewal process are continuously monitored and efforts, campaigns, and other activities towards dues collection are monitored and regularly reported to supervisor.

Website Management

• Take a proactive role with marketing-communications team to ensure the website showcases the value of MAA membership, and the most current member-relevant information.
• Regularly scan MAA website for accuracy of member-facing information (information behind the member wall) and public facing information for the prospective member.

Database and Community Management

• Serve as resident expert and key point of contact for association community platform, MAA Connect.

Collaborate with lead database staff maintain the integrity of our database/CRM and occasionally pull reports or lists from database for membership in support of MAA membership activities

Experience

Required:

• Fiveears of relevant work experience in membership management, preferably within a member-driven association or other nonprofit organization.
• Proficiency in using membership management software and databases (preferably Fonteva/Salesforce).
• Proficiency in using community management platforms (preferably HigherLogic).
• Demonstrated excellent written and verbal communications skills for effectively communicating with members, prospective members, staff and external stakeholders. Strong writing skills are desired.
• Adept at communicating with members via digital means (inclusive of email platforms, social media, web, and a basic understanding of digital retargeting ads).
• While no daily/direct customer service responsibilities, strong customer/member service orientation is expected.
• Ability to work collaboratively with other departments and teams within the organization.
• Evidence of taking initiative to enhance and improve areas of responsibility.

Preferred:

• Experience in a higher education or scientific and/or STEM-related nonprofit.
• Experience with Wordpress and with Feathr or Informz or HubSpot or similar.
• Experience and comfort with speaking within the context of exhibit halls, exhibit booth.

Knowledge, Skills, and Abilities

• Strong communication skills, both written and verbal.
• Writing and/or marketing skills for member recruitment and engagement.
• Analytical skills to assess membership data and performance metrics.
• Knowledge of the skills needed for organizing member events and meetings.
• Customer service skills to address member inquiries and concerns.
• Collaboration and teamwork skills to work effectively with internal and external stakeholders.