The Membership Manager position is a key role within the AEA, involving a range of duties and responsibilities. The primary responsibilities include attracting new members and ensuring the retention of existing members across all categories. This role also involves creating and managing valuable business and professional experiences for members and driving new and recurring revenue through various programs, products, and services. 

This position is essential to the AEA's mission and requires a deep understanding of the members' needs and expectations from the association. The Membership Manager is committed to aligning members with our programs and activities to enhance the AEA's value proposition.

The Membership Manager reports directly to the Chief Operating Officer and collaborates closely with staff throughout the organization, highlighting the importance of teamwork in this role. The position demands exceptional member service and effective communication of the AEA brand and value proposition. Additionally, the Membership Manager takes a hands-on approach to initiate, manage, monitor, and fulfill memberships, from prospective members to newly joined and actively current member companies.

Responsibilities and Specific Duties include:

Recruitment and Retention

• Ensure high retention and engagement.
• Increase membership: actively prospect for and recruit new member companies.
• Execute engagement campaigns, which communicate the value proposition and specific benefits to the membership.
• Assist the COO in implementing and configuring the new AMS (Your Membership) for launch in early 2025. Take ownership of AMS updates and enhancements while ensuring the accuracy and population of database records.
• Assist outsourced accountant with the monthly billing and collection of Member renewals.
• Acts as the liaison to the Membership Committee

Member Services

• Respond to member inquiries and service requests and perform active follow-up to ensure member satisfaction, and increase member engagement.
• Responsible for sponsorship sales for the Annual Conference and other programs.
• Update membership information on the AEA website.
• Represent AEA at industry events, conferences, and other networking programs.
• Assist in the preparation/execution of membership surveys and evaluations.

Qualifications

• Previous, proven experience working on a team implementing membership recruitment and retention programs, benefits, products, and services.
• Ideal candidates should possess at least 5 years of applicable experience in membership positions, including a solid commitment and track record of exemplary member/customer service.
• AEA seeks an individual who sees change as positive, is “entrepreneurial,” and works to build consensus between varied groups and interests.
• Ability to recognize and develop leadership skills of volunteers.
• Excellent verbal and written communication.

Requirements

• 5 years of marketing and customer service experience in a manager-level position with an industry/trade association
• A strong track record in acquiring and retaining membership is a plus.
• Must be able to thrive in a fast-moving fully remote working environment.
• Experience working with association management systems (Your Membership, preferred) and email marketing (MailChimp, preferred).
• Bachelor's degree (B. A.) or equivalent from a four-year College or university