Basic Function:

This individual develops retention programs, sells membership and sponsorships to increase the overall membership experience within the Indiana Apartment Association (IAA).

Primary Responsibilities:

• Recruit new members
• Maintain active and up-to-date prospect lists, call logs and related records
• Research all Indiana regions for membership prospects
• Engages in extensive interaction with membership.
• Develops and maintains strong relationships with vendors and management company representatives.
• Keep abreast of Indianapolis and regional market and membership updates, changes, legislative updates, etc.
• Develop and coordinate annual statewide membership drive
• Develop and oversee retention program 
• Coordinate two new member and new employee orientations each year.
• Support and manage volunteer Membership Ambassador Committee and regional council events
• Make face-to-face membership and sponsorship calls on existing and potential local and state-wide members
• Develop and maintain operating budget for membership programs statewide
• Works with Accounting department to oversee dues billing and collection process.
• Provide information for publications, website, and social media on membership functions
• Solicit sponsors as needed for various membership events and works with the Director of Events to sell trade show booths.
• Organize production of membership renewal and new member material
• Follow-up on member referrals, leads from staff, and other members
• Track the success and overall performance of all membership activities and membership levels and enhancements
• Coordinates and develops membership networking events in areas outside of Indianapolis
• Perform other duties as assigned by the President/CEO

Administration

• Prepare agendas and take minutes for committees and councils and follow up on action items
• Execute duties, responsibilities and functions within the fiscal confines of an approved budget
• Attend regional and national meetings as needed
• Work with marketing staff to develop and distribute all membership materials
• Compile monthly reports on membership statistics
• Oversee membership verification process
• Possess the ability to meet deadlines and manage a variety of projects simultaneously

Committee/Council Liaison To:

• Suppliers Council
• Ambassadors Committee
• Council Events Committee

Statewide Regional Advisory Councils

• Evansville
• New Albany/Jeffersonville
• Merrillville
• South Bend
• Fort Wayne

• Bachelor’s degree or similar experience
• Enjoys making phone calls and interacting with people in-person
• Association management experience preferred
• Experience working with volunteers and committees
• Proven sales and member service-oriented communication skills
• Membership recruitment knowledge or similar sales experience
• Detail-oriented and self-motivated

About Indiana Apartment Association

Founded over 90 years ago, the Indiana Apartment Association is a statewide trade association for professionally managed multifamily housing. IAA represents over 280,000 homes in legislative, legal, and regulatory matters at all levels of government. IAA provides services, products, educational programs, and networking opportunities to property management companies and their managed communities to promote ethical, quality rental housing throughout Indiana. IAA is comprised of diverse property types, property management companies, and suppliers who support the industry. Members of IAA include large corporations, family-owned businesses, and small individual owners. Properties are located in large metropolitan areas and small rural communities. Member-properties range from high-end luxury apartments to affordable properties, including government-assisted properties. IAA is led by a volunteer board of directors reflective of its membership. Leadership meets monthly to discuss issues and challenges facing the industry. Membership in IAA is voluntary for property owners in the multifamily housing industry. Throughout IAA’s long history, it has always been a leader in advocacy ...for the rental housing industry, serving as the only organization statewide dedicated to protecting and promoting rental housing. Additionally, IAA has been at the forefront of innovative products and services supporting the multifamily housing industry, including creating an online leasing product, establishing several credentialed education programs, hosting an annual regional multifamily housing conference, and founding an answering service and apartment guide to support our members’ needs. IAA is affiliated with the National Apartment Association.

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Connections working at Indiana Apartment Association