Member Services Coordinator

This integral role on the PBSA team is the front-line support for our amazing members. Focused primarily on membership, this role will also support our certificate programs, conference registration and other communication tasks. Working with other PBSA dream team members, this individual will need a service-first attitude, be able to work both independently and as part of the team and demonstrate urgency and resourcefulness.

This role is US based – remote.

Duties and Responsibilities:                                                   

Membership

• Coordinate with the Communications Department to draft, review, and disseminate membership-related updates
• Process new and renewal membership payments; reviews and vets membership applications; prepare payments and forms for data entry; update database records; proof data input; acknowledge all member payments
• Create and/or run database reports and queries, as required monthly and ad hoc
• Record payments, refunds, and deposits in association’s account; provide reconciled and accurate reports to the accounting department
• Follow up on pending payments and receivables to ensure membership applications are paid and onboarded
• Maintain a thorough understanding of the association’s benefits and initiatives, and communicate them effectively to educate prospects and new members about joining and getting involved
• Implement membership recruitment and retention strategies
• Create and deploy membership surveys and evaluations, as instructed
• Respond to inquiries from members and prospective members received via phone or email
• Work with membership-related taskforces as needed

Programs and Events

• Process event registrations, maintain event registration lists, order conference supplies, and generate attendee badges and registration packets. This position may also be on-site at conferences to assist with registration and other on-site logistics
• Assist with administrative support of communications and materials required by Board Members and/or staff.
• Process all contracts and purchases of any Affinity Programs
• Work with appropriate staff to effectively run the Association’s Certificate Programs
• Serve as the primary liaison for all certificate-related inquiries and communications including providing support to members or participants regarding certificate details, eligibility, and usage
• Maintain tracking spreadsheet and database of all past and current certificates
• Prepare invoices, refunds, payment and forms for data entry; update database records; proof data input for accuracy
• Prepare and send certificates for Accreditation program

Administrative

• Provide administrative assistance to the executive leadership to support normal business operations
• Maintain a thorough understanding of the industry and communicate effectively to those interested in the profession and getting involved
• Process payments, credits and any other receivables

Preferred Knowledge, Skills and Abilities:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficiency with association management and related operations systems. The Association currently uses Impexium, BlueSky- PathLMS, Accredible, Jotform and Constant Contact
• Knowledge of general office methods, procedures, practices and equipment
• Exceptional customer service skills, including the ability to respond to members, internal staff and others in a timely, professional, knowledgeable, and friendly manner
• Good diction, grammar, and vocabulary, in both verbal and written usage with the ability to organize, structure, and communicate information and ideas clearly 
• Excellent organizational skills with consistent attention to detail
• Ability to prioritize and complete multiple tasks within deadlines with minimal supervision

Preferred Academic Qualifications:

• Minimum two-year college degree in related field
• Two (2) years of clerical experience

Summary

This job description in no way states or implies that these are the only duties to be performed by the individual(s) in this position. Individual(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the individual will possess the skills, aptitudes and abilities to perform each duty proficiently.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

NOTE – This position will engage directly, and only, with PBSA in an Employer of Record Model through Deel – who is our selected partner for employment services.

Applicants are encouraged to express their interest, along with a current resume, by Monday December 16, 2024 via email only to michelle.leblond@thepbsa.org. The preferred format for submissions is word or pdf documents.

About Professional Background Screening Association (PBSA)

PBSA is a non-profit trade association that represents organizations offering employment, volunteer, tenant, and other background screening services around the world. PBSA strives to foster excellence, integrity, ethics, and compliance in the background screening industry. Our member organizations conduct background checks on behalf of another party, most typically employers, volunteer organizations, or landlords. We have over 750 member companies globally, with Councils in the US, Canada, APAC and Europe. The work of our industry continues to grow, and various searches – key among them are criminal record checks - are in demand across industry, including banking and other financial institutions, insurance, retail, telecommunications, manufacturing, government, and many others. Organizations conduct background searches to ensure integrity in their operations, create a safe work environment and preserve public safety, manage their reputation, protect their assets, and meet regulatory requirements, among other reasons.

Connections working at Professional Background Screening Association (PBSA)