Founded in 1893, the NLN is the oldest nursing association in the US with 45,000 individual and 1,000 agency members (schools of nursing). We seek an energetic, customer-focused, and technically adept associate to join the membership department. Reporting to the Director of Membership, this position will help build and sustain member relationships, perform proactive outreach to support recruitment and retention efforts, maintain member records, provide frontline customer service by responding to emails and phone calls, and coordinate the NLN Ambassador program.
DUTIES AND RESPONSIBILITIES:
Member/Customer Support
Respond to member emails and phone calls:
Assist members with login assistance
Process demographic updates and correct member records
Merge duplicate records
Provide invoices and other billing support
Process membership renewals sent via email, fax, phone
Complete quarterly data integrity checks on agency member and nonmember records
Recruitment & Retention
Perform regular, ongoing outreach to members to inquire about their membership experience and ensure they are satisfied with and understand their member benefits.
Assist new members through follow-up emails/phone calls to ensure they are thoroughly onboarded.
Conduct research and compile an ongoing list of possible member leads
Assist with billing and conduct follow-up emails and phone calls with lapsed members
NLN Ambassador Program
Maintain list of active Ambassadors
Onboard newly appointed Ambassadors
Coordinate Ambassador announcements and communications, including compiling and sharing engagement opportunities across the NLN
Moderate the NLN Ambassador community on NLN Connect
Work across departments to compile and share opportunities for Ambassador engagement
Collect and maintain metrics about the program to help with evaluating programmatic success
Other duties as assigned
Requirements:
Bachelors degree required.
Minimum two years’ experience in a similar role and office environment.
Excellent customer service, written, and verbal communication skills.
Experience with MS Office apps and databases, particularly with iMIS.
Dedicated to excellence in nursing, the National League for Nursing is the premier organization for nurse faculty and leaders in nursing education. The NLN offers professional development, networking opportunities, testing services, nursing research grants, and public policy initiatives to its 45,000 individual and 1,000 institutional members. NLN members represent nursing education programs across the spectrum of higher education, health care organizations, and agencies.
Founded in 1893 as the American Society of Superintendents of Training Schools for Nurses, the National League for Nursing was the first nursing organization in the United States. Headquartered in Washington DC, the NLN is led by a board of governors elected at large by the membership for three-year terms. The volunteer president of the board works closely with the NLN's chief executive officer.
