We are seeking an organized, proactive, and detail-oriented Account Executive / Program Coordinator to join our growing team at our Wayne, PA office. As the first point of contact for client needs, this full-time position will provide operational support, manage key client projects, and ensure the successful execution of association programs. Reporting directly to the management team, you’ll play a vital role in ensuring the success of multiple trade associations managed by our company.

Please note: While MMCo supports a hybrid work model, this is not a fully remote position. After the initial training period (approximately 3 months), employees may be eligible to work from home 1–2 days per week. Candidates seeking a fully remote role will not be considered.

Key Responsibilities:

• Serve as the primary point of contact for clients, proactively addressing inquiries and providing timely support.
• Anticipate client needs and be a proactive partner in problem-solving to ensure successful outcomes.
• Manage client projects from initiation through completion, ensuring all deadlines are met and operations run smoothly.
• Collaborate with internal account teams to support client needs and ensure successful program execution.
• Process membership applications and maintain program procedures.
• Coordinate and attend committee meetings, conferences, and events from planning through execution.
• Oversee the development and distribution of marketing materials and other public relations materials.
• Track and maintain accurate data, proof documents, and update client credentials as needed.
• Handle a variety of operational tasks to ensure the continued success of association programs.

Qualifications:

• A proactive, strategic thinker who takes initiative and anticipates the needs of the client.
• Exceptional time management and organizational skills, with the ability to manage multiple priorities effectively.
• Strong written and verbal communication skills with keen attention to detail.
• Ability to confidently engage with clients and stakeholders and build lasting relationships.
• Bachelor’s degree required.
• 3+ years of experience in account management, program coordination, or client services.
• Association management experience is a plus.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and familiarity with databases.
• Experience with virtual meeting platforms.
• Comfort working in a collaborative office environment and pitching in where needed.
• Willingness to travel as needed for client meetings and events.

About MultiService Management Company

Multiservice Management Company (MMCo) is a leading association management firm that has provided personalized service to professional societies and trade associations since 1962. Based just outside Philadelphia, MMCo specializes in delivering tailored, full-service support to ensure our clients’ goals are achieved.

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