The Digital Project Coordinator provides essential administrative and technical support for an organization’s digital education initiatives. This role is responsible for maintaining and organizing content within the online learning platform, coordinating logistics for webinars and virtual events and supporting a mobile app. Working closely with internal teams and external vendors, the Digital Project Coordinator ensures online programs are delivered accurately, efficiently and with a user-friendly experience. The ideal candidate is detail-oriented, tech-savvy and able to manage multiple projects and deadlines with ease.

Key Responsibilities

Online Learning Platform

• Uploads, organizes, and maintains educational content (videos, documents, assessments, etc.) within the online learning platform in accordance with timelines and templates.
• Supports testing, updates and day-to-day system functionality, including user enrollment and access.
• Coordinates with vendors for system updates, enhancements and issue resolution.
• Assists in the development of self-assessment exams and related content using built-in online learning platform tools.
• Prepares supporting documentation for continuing education credit applications when needed.
• Supports the growth of educational products housed in the online learning platform.
• Collaborates with IT and database teams to ensure accurate integration of product data.
• Gathers and organizes program data, evaluations and participation metrics for internal reporting.

Digital Education

• Coordinates logistics for webinars and virtual education, including scheduling, speaker prep, platform setup and live support.
• Assists faculty with technical setup and pre-event preparation.
• Helps develop on-demand digital education using tools such as eLearning software, including content recording, quiz development and online learning platform uploads.
• Works with faculty and vendors to repurpose in-person event content into virtual offerings, including editing and uploading of recordings.
• Supports the planning and execution of specialty events and digital products, such as podcasts and professional development modules.
• Maintains a high level of detail to ensure content is accessible, engaging and compliant with continuing education requirements.

Mobile/App

• Partners with external vendors and internal teams to design, update, and troubleshoot the virtual event app.
• Ensures seamless user access and real-time updates, especially during live events.
• Coordinates the upload of recorded content to the app in collaboration with onsite and virtual vendors.
• Oversees day-of-event functionality, responding quickly to any technical issues.

Technology & Administration

• Manages credit reporting through integrations with continuing education portals or boards.
• Supports the implementation and internal adoption of new tools and platforms.
• Assists with special projects and administrative needs as assigned.

Customer Service

• • Responds to user inquiries related to digital education, providing support and troubleshooting or escalating as needed.
  • Collaborates with cross-functional teams to support customer satisfaction and continuous improvement of online offerings.

Preferred Skills

• Competence in Learning Management Systems and the latest eLearning technology.
• Knowledge of virtual media editing is a plus.
• Advanced organizational skills and attention to detail.
• Solid customer service skills.
• Strong written and oral communication skills.
• Ability to interact effectively, congenially, respectfully and collaboratively in a small office environment with a positive attitude.

Physical & Working Details

Nature of work requires ability to operate standard office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files. Work is performed in a hybrid general office setting. Occasional availability for extended hours and non-traditional hours to perform job duties is required.

• Bachelor’s degree in education, technology, business or related field.
• 1-2 years’ experience in an association setting.
• Experience with Microsoft Office and association management systems
• Understanding of video-based meeting platforms.
• Understanding of video editing principles.