Position is Remote or based in Minneapolis with office access at Ewald Consulting

AWI is a professional membership association for those who conduct, manage, or have a professional interest in workplace investigations, including attorneys, human resources professionals, private investigators, and others. AWI’s mission is to promote and enhance the quality of impartial workplace investigations. Through access to top-notch training, AWI helps practitioners stay at the forefront of their field. The Program Specialist coordinates and supports in-person and virtual continuing education programs. The position supports Seminars, Webinars, Workshops, the Training Institute, and other programs as assigned.

Roles and Responsibilities

Seminars and Workshops

• Coordinates and executes all live and on demand virtual seminars and workshops (approximately 12 live sessions per year)
• Works collaboratively with AWI’s committees and speakers to finalize educational content
• Plans all logistical details of the virtual trainings including Zoom rooms, polls, breakout rooms, schedules, moderators, as needed
• Coordinates the setup and maintenance of the Learning Management System platform used for the trainings
• Attends all virtual training modules
• Coordinates the continuing education credit application process
• Develops and tracks the evaluations to ensure continued improvement of programming
• Coordinates all communications and marketing related to program promotion in conjunction with AWI’s volunteers and the Marketing/Communications Department
• Ensures all event-related tasks are entered, monitored and completed using the project management software
• Staff liaison to the Seminar Committee: Schedule, attend, and participate in committee meetings and conference calls; record and disseminate committee minutes ; and provide resources and reports as needed

Webinar Programs

• Coordinates monthly webinar programs, including:
• Orientation and practice session with presenter and moderator
• Online technical support during presentation
• Setting up online registration and processing credit cards for registration fees as applicable
• Drafting marketing emails to members and nonmembers (invitation and link to join the association)
• Sending email confirmations to registrants
• Creating an on-demand product of the program, which includes preparing and posting the webinar recording to the AWI website
• Sending post-webinar email to attendees and addressing ongoing pre- and post- webinar attendee support
• Staff liaison to the Webinar Committee: Schedule, attend, and participate in committee meetings and conference calls; record and disseminate committee minutes ; and provide resources and reports as needed

Continuing Education Credits

• Gather and format content for accrediting bodies to apply for approval
• Submit applications within the required windows
• Execute accrediting requirements including sign-ins, evaluations
• Issue certificates digitally unless otherwise specified
• Audit CE records to ensure compliance, accuracy, and accountability in tracking professional development activities

Learning Management System (LMS)

• Set up learning products in the LMS
• Align approved/valid CE certificates to learning products
• Build standardized templates for marketing of learning products
• Work with subject matter experts to categorize and evaluate content upon initial creation
• Provide monthly LMS usage and evaluation reports
• Provide user support related to LMS content or records
• Maintain integration with other systems (website, member management systems, merchant accounts, etc.)

AWI Training Institute and Certificate Program

• Support the Training Institutes, both in person and virtual, throughout the year
• Prepare materials for attendees
• Provide support to the Program Manager in creating and delivering attendee communications
• Provide support to the Program Manager for all printing, shipping and mailing needs related to onsite delivery
• Assist with content editing and preparation of program materials, including digital and print assets, to ensure clarity and consistency
• Provide technical support and virtual logistics management for the Virtual Institute, in collaboration with the Program Manager
• Assist in the day-to-day operations of the program, which includes but is not limited to: order, pack, and ship required student, faculty, and staff materials to the venue
• Manage assessment administration consistent with AWI and ANAB policies (see below), which includes but is not limited to: revise, print, and prepare testing materials for students and proctors; proof the assessment schedule for onsite and virtual testing
• Keep the large volume of digital and physical Institute documents organized and secure, consistent with AWI and ANAB policies and the protection of intellectual property, which includes but is not limited to effectively learning and utilizing systems such as: SharePoint, Dropbox, Grade Scope, SurveyMonkey, Poll Everywhere, and keyed file cabinets
• Travel onsite to assist with 3 programs per year, mainly in the contiguous U.S.
• Respond to inquiries about the Institute in a timely and helpful manner
• Assist in monitoring and evaluating the tasks, responsibilities, and services carried out by the vendors, collaborators, and contractors in accordance with the provisions of the relevant contracts and the AWI policies and procedures
• Identify new vendors and solicit bids for services as necessary

General

• Respond to inquiries in a timely and helpful manner
• Ensure all program-related tasks are entered, monitored and completed using the project management software
• Other duties as assigned by the Program Manager and/or Executive Director

Required Qualifications and Education

• Bachelor’s degree or equivalent experience
• 1-3 years of experience in training, education, meeting planning or related industry
• Excellent customer service presence and mindset
• Strong organizational and project management skills – attention to detail is a must
• General knowledge of Microsoft Office suite with a proficiency in MS Word and MS Excel

Preferred Knowledge and Skills

• 1-3 years of experience in a client-service related role or industry
• Working knowledge of learning management systems, such as CE21
• A consultative mindset and approach to customer service
• An eye toward continuous improvement
• A team-player mentality
• Flexible, patient and calm working demeanor
• Experience in and/or understanding of human resources subject matter

About Association of Workplace Investigators

Founded in 2009, the Association of Workplace Investigators (AWI) is the premier global community advancing the quality, integrity, and professionalism of impartial workplace investigations. With members spanning across continents and industries, AWI unites diverse voices committed to investigative excellence. OUR CORE VALUES: EXCELLENCE - guiding our commitment to promote high-quality, impartial workplace investigations through continuous learning, innovation, and the highest professional standards. LEARNING - drives our dedication to foster continuous growth, development, and the advancement of knowledge in the field of impartial workplace investigations through education, research, and professional collaboration. INTEGRITY - guides our commitment to upholding the highest ethical standards in conducting and promoting impartial workplace investigations, ensuring transparency, accountability, and fairness in all our practices and interactions. INCLUSION - fostering an environment that values diverse perspectives, experiences, and backgrounds, and ensuring that all individuals feel respected, heard, and valued within the field of workplace investigations.

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