Job Title: Program Manager

Reports To: Account Executive

Department: Association Management Services (AMS)

FLSA Status: Exempt

Classification: Full-time

Location: Remote

Who We Are:  

Talley Management Group, Inc. (Talley), is an employee-owned company who specializes in delivering innovative management solutions that empower associations, non-profits, and professional societies to thrive. We partner with organizations to provide full-service association management and outsourced services. Our tailored approach ensures that our clients achieve their goals, enhance member experiences, and create lasting impact within their industries.  

What We Do: 

Founded on a passion for excellence and collaboration, Talley is a leading association management company with decades of experience serving diverse associations. We are a team of dedicated professionals committed to fostering connections, driving growth, and delivering results. Guided by our mission and core values, we strive to be the trusted partner that organizations rely on to navigate challenges and achieve their mission. 

Position Overview: 

The Program Manager will collaborate closely with the Account Manager/Executive Director to formulate, organize, and monitor projects, engaging key stakeholders and deciding on strategies and objectives. This role extends to coordinating cross-project activities, implementing, and evaluating program activities, managing deadlines and budgets, and assuming responsibility for the program's personnel and vendors. Additionally, this individual will play a crucial role in resolving higher scope issues, drafting documents for various purposes, and preparing insightful reports for leadership. 

The Program Manager will work on 2-3 client-partner accounts, providing support to the Account Executive providing oversight and managing various programs, such as membership, chapter relations, awards, and online communities. The ideal candidate will have a proven ability to manage multiple projects, demonstrate strong communication and project management skills, and embrace a continuous learning mindset.

Key Responsibilities: 

• Membership 
  • Develops member outreach initiatives in conjunction with the Membership Chair
  • Develops and oversees implementation of retention campaigns in conjunction with the Membership Chair
  • Processes membership applications in accordance with client policy
  • Tracks key metrics and develops trend reports for Account Executive and volunteer leadership
• Online Communities
  • Manage and in conjunction with volunteer leadership, moderate the online community to ensure a positive, engaging, and inclusive environment aligned with the client’s mission and values
  • Develop and implement strategies to grow member engagement, including content planning, and collaboration with key stakeholders to highlight relevant resources and initiatives
  • Monitor community analytics to assess engagement trends, report on key metrics, and recommend improvements to enhance the member experience and drive participation
• Chapter Relations
  • Serve as the key contact for chapter leadership and maintaining up to date chapter leadership contact information
  • Develop and maintain a structured communication and reporting framework to ensure chapters are informed, engaged, and compliant with national initiatives and policies
  • Oversee annual conflict of interest disclosure collection
• Awards
  • In conjunction with volunteer leadership, manage the nomination and submission process for annual awards
  • Review, update, and launch awards software, including developing promotional content to promote the awards program
  • Manage review process, including communication with volunteer reviewers
  • Coordinate award notifications and announcements

• Perform all other duties as assigned by Supervisor

Education Requirements: 

• High School Diploma required, Bachelor’s degree preferred

Experience Requirements: 

• 4+ years of proven association management experience or comparable experience in corporate administration
• Experience in an Association Management Company (AMC) setting preferred but not required

Skills: 

• Proficiency in Microsoft Office Suite and various AMC project management tools  
• Proficiency with Adobe Suite and Canva (or similar software)
• Knowledge of common web productivity applications, such as Monday.com
• Strong analytical and problem-solving skills
• Strong communication, interpersonal, and presentation skills, with ability to convey information in writing and verbally
• High ethical standards and integrity
• Self-starter who is driven and has the ability to work independently  
• Exhibit a high level of attention to detail in order to produce accurate results  
• Ability to work collaboratively in a team environment to support strategic direction  

Core Competencies: 

• Organization and Time Management: ability to manage multiple tasks, prioritize effectively, and manage time efficiently to meet key deadlines
• Communication Skills: Strong written and verbal communication skills to interact with client(s) and colleagues
• Attention to detail: Accuracy in managing documents, data entry, scheduling, etc.
• Technical Proficiency: Familiarity with office software (e.g. Microsoft Office Suite) and client(s) CRM or project management tools
• Customer Service: Ability to interact positively and professionally with clients, customers, and other stakeholders
• Adaptability: Flexibility to adjust to changing tasks or environments in a fast-paced office setting
• Team Collaboration: Working effectively with other staff members and departments, often in supporting roles

Success Metrics 

• Accuracy and Attention to Detail: Low error rates in documents, data entry, and/or scheduling. Reports pulled accurately and efficiently
• Efficient Response Time: Respond to phone and email inquiries within 24-business hours
• Communication Effectiveness: Clarify and responsiveness of communications with internal teams, clients, and stakeholders

Physical Demands & Working Environment: 

• This is a remote position. 
• Percentage of travel (inclusive of Talley and client related obligations) – 5-10% 
• This role primarily involves desk-based work using a computer and standard office equipment. Employees must be able to sit or stand (based on preference) for extended periods, type and use a mouse, view a computer screen, and participate in virtual meetings. Occasionally, light lifting of items like laptops or small office supplies (up to 15 pounds) may be required. Employees are expected to maintain a comfortable home office setup and adhere to safety guidelines for physical needs, ensuring an efficient and productive work experience. 
• If travel is required, additional physical requirements include navigating airports, public transportation, and meeting locations, lifting luggage or equipment (up to 50 pounds), sitting or standing for extended periods, and adapting to various environments such as conference centers or client sites. 
• If an accommodation is required, individuals are expected to contact Human Resources to ensure Talley can provide the necessary support and ensure a safe, comfortable work experience. 

Talley is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

About Talley Management Group

Founded in 1987, Talley is an AMCI Accredited Association Management Company. Talley provides Full-Service Management to over 35 Associations and Professional Societies and consulting services and stand-alone meetings management to many other organizations. Our teams work hand in hand with our client partners' volunteer leadership to advance the mission of their societies. Our client-partners represent a variety of industries, including medical/healthcare, technology, engineering & construction, manufacturing, and business services.

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