OVERVIEW

The Manager of Advancement and Recognition is responsible for the administrative management and coordination of the Society’s recognition programs and serves as the primary administrator for the Society’s online Thrive community powered by Higher Logic. This role ensures the smooth operation of these programs through efficient administration, stakeholder support, and data management while enhancing member engagement and visibility.

The ideal candidate has strong organizational skills, attention to detail, and the ability to manage multiple deadlines while supporting volunteer committees and program participants.

RESPONSIBILITIES

    MARKETING COMMUNICATIONS AWARDS (MCA) PROGRAM MANAGEMENT

• Manages the MCA awards program lifecycles, including application intake, review coordination, and winner announcements
• Administers the online submission platform, ensuring seamless user experience for entrants and judges
• Coordinates volunteer judges, including recruitment, training, and support throughout the evaluation process
• Works closely with the marketing team to promote award deadlines, submission requirements, and winner recognition
• Supports event planning and logistics for the MCA awards ceremony, ensuring smooth execution and visibility for winners
• Tracks program participation and compile reports to assess trends and areas for improvement

    MySMPS COMMUNITY MANAGEMENT

• Manages the Society’s online Thrive community powered by Higher Logic to build and nurture member interactions, foster engagement, and create a sense of belonging among community members
• Coordinates program strategic planning in collaboration with staff and stakeholders to define community goals, target audiences, and engagement strategies
• Utilizes High Logic’s features to create, customize, and manage communities
• Coordinates and manages relevant content to spark discussions and provide value to community members
• Moderates the online community to ensure positive and respectful participation from all members
• Encourages member engagement through various tactics
• Tracks and analyzes key metrics to understand community health, member behavior, and the effectiveness of engagement strategies

CERTIFIED PROFESSIONAL SERVICES MARKETER (CPSM) PROGRAM ADMINISTRATION

• Responds to inquiries about CPSM eligibility, applications, and renewal processes
   
• Ensures accurate and consistent management of program data throughout its lifecycle
   
• Assists in updating and distributing CPSM program materials, including candidate guides and policies
   
• Supports the Certification Committee, providing administrative assistance, scheduling meetings, and documenting discussions
   
• Provides reports and other relevant information as requested by our credentialing agency

SMPS FELLOWS PROGRAM AND OTHER RECOGNTION PROGRAMS

• Manages data and records related to Fellows program participants and ensures compliance with eligibility criteria
• Coordinates logistics for Fellow inductions and related programming, including event support and communications
• Provides administrative support for other SMPS recognition programs, ensuring timely communication with participants, accurate record-keeping, and coordination with key stakeholders

STAKEHOLDER AND VOLUNTEER SUPPORT

• Serves as the liaison between SMPS, program participants, and volunteers committees for recognition programs
• Supports virtual and in-person meetings by coordinating schedules, preparing materials, and recording key takeaways
• Ensures timely communication with members, exam candidates, certificants, award entrants, judges, and Fellow’s applicants
• Assists in identifying ways to streamline processes and enhance the members and/or participant experience

ADMINISTRATIVE AND DATA MANAGEMENT

• Maintains accurate program records, reports, and analytics for recognition programs and the MySMPS community
• Prepares reports and summaries for internal teams and leadership. Ensures compliance with program policies and industry smart practices.
• Coordinate with vendors for awards platform support, certification exams, MySMPS community administration, and program-related services

QUALIFICATIONS AND SKILLS

REQUIRED GENERAL

• Bachelor’s degree preferred or related work experience
• Experience in the Higher Logic platform
• Association management, credentialing, and/or awards program administration
• Minimum of three years’ proven experience in administrative program coordination or nonprofit operations
• Strong attention to detail and ability to manage multiple deadlines
• Excellent organizational, communication, and customer service skills
• Ability to work independently while collaborating with internal teams and volunteers

REQUIRED TECHNICAL

• Proficient in Microsoft 365 (Word, Excel, and PowerPoint) and project management tools
• Experience working with databases and online community and award platforms

NICE TO HAVE

• Experience working with volunteer committees and boards
• Experience in the Open Water platform

LOCATION | TRAVEL

• DMV (Washington, DC, Maryland, Northern Virginia
• A mix of remote and on-site
• Some travel may be required

About Society for Marketing Professional Services (SMPS)

BUSINESS TRANSFORMED THROUGH MARKETING LEADERSHIP. The Society for Marketing Professional Services (SMPS) is a community of marketing and business development professionals working to secure profitable business relationships for their A/E/C companies. Through networking, business intelligence, and research, SMPS members gain a competitive advantage in positioning their firms successfully in the marketplace. SMPS offers members professional development, leadership opportunities, and marketing resources to advance their careers. Today, SMPS represents a dynamic network of over 7,000 marketing and business development professionals from architectural, engineering, planning, interior design, construction, and specialty consulting firms located throughout the United States and Canada.

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