Position Summary:

The Member Services Representative is the first line of support for all CEC members and customers, providing prompt, dependable assistance across CEC’s products, programs, and services. This role requires strong customer service and problem-solving skills to ensure members and customers can successfully complete transactions, find the information they need, and share feedback. CEC’s members are primarily educators in the field of special education. While not required, experience in education or in a nonprofit or association customer service setting is a plus.

This position is part-time (20 hours per week) and fully remote. Hours: This position is ideal for someone seeking consistent afternoon hours—typically 2:00–6:00 p.m. Eastern—while also offering some flexibility based on availability and need.

Salary: *$15.00 per hour (*minimum wage will be based on the state where the candidate is located if minimum wage is higher than $15.00.)

Term: This position is scheduled to last until 12/31/25 with the possibility of extension.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Answers telephone calls through the Member Services toll-free line; receives, researches, and responds to customer inquiries and requests regarding membership, conventions and workshops, publications, and products;
• Actively listening to members and identifying their needs;
• Recommending and cross-selling products and services to members and potential members, as well as taking publication orders, convention and event registrations, and membership applications over the telephone and via mail, fax, and e-mail, utilizing the NOAH/Aarwin database;
• Negotiates with customers to resolve problems, follows up on customer inquiries, and researches issues to assure satisfactory completion;
• Processes name change requests, address change requests, chapter affiliation requests, invoices, and claims;
• Processes voice mail messages, e-mail, and fax communications.
• Performs other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma, ability to problem-solve and satisfactorily resolve customer complaints; ability to flexibly respond to changing needs and priorities of the service area and the organization as a whole.

Reasoning Ability: Creative ability and resourceful problem-solving skills; ability to multitask and adapt to changing needs and priorities.

Math Ability: Frequent use of general math concepts to manage budgets, analyze membership data, and response/campaign success.

Language Ability: Ability to communicate effectively in oral and written forms, with strong editing skills and competence in writing in a variety of forms.

Computer Skills: Experience working within an association management system – iMIS/NOAH/Aarwin strongly preferred; proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access. Knowledge of Monday Work Management is a plus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.

About Council for Exceptional Children

The Council for Exceptional Children (CEC) is the largest international professional organization dedicated to improving the educational success of children and youth with disabilities and/or gifts and talents. CEC advocates for appropriate governmental policies, sets professional standards, provides professional development, and helps professionals obtain conditions and resources necessary for effective professional practice. CEC is known as THE source for information, resources, and professional development for special educators.

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