The Membership & Registration Manager will be responsible for management and administration of all aspects of member relations, including responsibilities linked to the strategic plan for our clients. We are looking for a self-starting, motivated person who excels at doing customer relations and member management. This position is responsible for growing the membership of a professional society. The ideal candidate will be able to communicate and work effectively with senior and supporting staff daily.  

The Membership & Registration Manager will work closely with the Membership Committee, Integrated Communications Manager, and Executive Director (ED) year-round. This role undertakes the supervision of a small team including membership coordinators. Paramount to this position is the ability to work with a high degree of independence, and juggle various projects at once, while maintaining a clear view of how each project supports the organizations’ mission.

Primary Roles & Responsibilities: 

Membership  

The Membership Manager will manage all aspects of member relations. With the supervision of the ED and together with the Integrated Communications Manager, the Membership & Registration Manager will work to: 

• Maintain regular member outreach 
• Develop and implement strategies for retention of existing members and recruitment and cultivation of new members, including the creation of new member benefits and regular solicitation of member feedback 
• Provide data and feedback to measure effectiveness of membership-related initiatives 
• Curate virtual resources for members 
• Manage evaluation programs with a focus on member service excellence, including but not limited to, annual member survey and ongoing program and service evaluations 
• Coordinate print and digital production of membership packets, including membership certificates 
• Update membership information, brochures, and other items for networking events, conferences, and meetings 
• With support of the Membership Coordinators, responsible for maintaining and updating all information in the member database 
• Ensure new membership coordinator staff members are fully trained on database software (Novi)
• Coordinate all training and informational sessions between and among staff as needed 
• Produce and format membership reports on a quarterly basis and submit annual membership reports as requested

Dues  

The Membership & Registration Manager will coordinate with the ED, Membership Committee, Bookkeeper, and Integrated Communications Manager on annual dues efforts, which may include: 

• Coordinating the logistics for sending out membership invoices out of Novi
• Provide weekly updates and reports to ED regarding membership dues 

Meeting & Conference Registration

The Membership & Registration Manager will support the Program Manager for a successful execution of the client’s annual and other in-person meetings and webinars through the following: 

• Plan, coordinate, and lead pre-registration and onsite registration process 
• Train supporting and temporary staff to conduct onsite registration 
• Oversee the membership materials are updated and available for use onsite 
• Ensure inclusion of annual meeting promotional materials in new membership packets, and constant communication efforts with membership regarding registration
  

Committee Support

This role will serve as a committee staff liaison and provide comprehensive support for the coordination, facilitation, and management of various committees. The role will involve collaborating closely with committee chairs to develop goals, monitor progress, and ensure alignment with the strategic plan. 

• Must foster a collaborative environment, addressing any challenges that arise, and providing logistical and administrative support to ensure the smooth operation of all assigned committees
• Coordination of committee doodles, calendar invites and conference calls
• Staff various committees and their meetings and produce minutes of assigned committee conference calls
• Work with the Executive Director and Committee Chairs to execute action items

Marketing & Communications 

In concert with the Integrated Communications Manager and Membership Committee Chair this role will organize communications, messaging, and website content and functionality to enhance membership. 

• Update communication to welcome new members 
• Assist in planning and participate in committee and task force meetings, conferences, and conference calls
• Assist in development of marketing communication collateral to promote awareness and increase participation of members and associate members in workshops, conferences, and annual meetings 
• Complete other projects and tasks as assigned 

Technical Registration Experts, Inc. (TREX) is a full-service association management company (AMC) with its headquarters in Chicago, IL and an office in Denver, CO, providing professional management services to various member organizations. TREX’s preferred model is to work with small to medium-sized associations. This niche allows us to provide the high level of personalized attention and outstanding customer service that we value.  

Our full-time clients are professional medical societies, such as the International Society for Hair Restoration Surgery, American Academy of Cosmetic Surgery and the Skin of Color Society and its corresponding Foundation. This position supports company growth and is an excellent opportunity for a dynamic professional which offers potential for career advancement within a growing client services business.

The ideal candidate will have:  

• At least 3 years overall experience in the area of membership 
• Work experience within a nonprofit association preferred 
• At least 2 years of leadership experience 
• Excellent computer literacy skills and knowledge with MS Suite, Google Workspace, Adobe Suites, and other computer programs, like CRMs (Novi AMS a bonus)
• Ability to effectively work with and through committees to accomplish membership projects and goals
• Ability to effectively handle numerous issues, committees, tasks, and assignments 
• Ability to produce professional documents with minimal number of errors, including spelling, punctuation, and grammatical errors 
• Discipline to successfully work without close supervision 
• Ability to communicate effectively through written and verbal communication 
• Ability to lead multiple projects, set priorities, schedule staff assignments, and manage multiple deadlines
• Ability to collaborate and empower internal and external teams 
• Strategic and creative thinker with the ability to take larger strategy and insights and translate them into ideas and executable plans 
• Ability to adapt to changing priorities 
• Ability to travel nationally and internationally (when safe to do so) 
• Ability to stand and walk for long periods of time 
• Ability to work outside standard hours as needed, including evenings and some weekends when onsite
• Ability to work well in a team environment, handle multiple assignments and meet deadlines
  
  

About Full-service association management company with its headquarters in Chicago, IL

Technical Registration Experts (or TREX) was born in 1993, when the tech company Phoenix Solutions, Inc. was acquired. Co-founder and current President and CEO Kimberly Miller had learned the ins and outs of the meeting and association world at Phoenix Solutions, where she gained valuable experience selling software and conducting nation-wide training sessions for meeting planners and association executives. Kimberly spent years learning the secrets of the trade with tech pioneers Robert Walters and Coleman. Prior to his retirement, Coleman introduced Kimberly to a number of influential association executives whose societies had served as beta test sites for the software products that Phoenix Solutions produced. Those relationships became the backbone for TREX. Our core values: We believe that diversity is an integral facet of the global landscape as well as a critical component to the success of all professions, including association management companies. Diversity in all its dimensions—from ethnicity, nationality, and race to gender and sexual orientation, socioeconomic background, and cognitive and physical abilities—enriches the work we do both internally and with our cl...ients. Kimberly was joined by Jeffrey Miller in 1996, and together, Kimberly and Jeff were able to combine and expand their industry knowledge and technology expertise. TREX quickly became the premier registration company for organizations like the American Bar Association, the Illinois Home Care Council, the American Institute of Architects, and Hadassah. In 2000, Kimberly and Jeff co-created and then launched a web-based membership and registration software called Registration123. TREX uses Registration123 to streamline administrative tasks like online registration, e-commerce, reporting, and conference and association management. In 2002, TREX was thrilled to partner with Medical Society Management, Inc. (MSM) to collaboratively provide full management solutions to non-profit medical societies. Given its expertise in technology and registration database management, TREX was a natural fit to complement MSM’s executive management services. TREX became the official headquarters for client support and still works seamlessly with MSM to service our clients.

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