Overview

The ASC Membership Specialist plays an essential role in supporting the effective operations of ASC and critical customer support to ASC members including, but not limited to processing new and renewing memberships, management of invoices, facilitation of the Member Assistance Program and affinity groups, and maintenance of ASC membership database and online resource tools. The Membership Specialist will join a small, but mighty team that prides itself on delivering a high level of support to its membership. 

Position Responsibilities

• Provide excellent customer service to ASC members and other key stakeholders.
• Manage ASC memberships (States for Service, TTA Directory, and AmeriCorps Program, etc.) in association management system including invoice and contact management.
• Serve as initial point of contact providing welcome messages to new members.
• Serve as the primary contact for ASC invoices and related follow up for payment for fee-for-service and membership, supporting related ASC internal controls and financial policies and procedures.
• Manage ASC Basecamp accounts and serve as the primary contact for questions including adding/removing access to membership contacts.
• Facilitate the Member Assistance Program including enrollment and related customer service.
• Facilitate the ASC Affinity Groups providing logistical support and customer service.
• Develop and maintain tracking spreadsheets related to membership engagement and strategic plan goals.
• Actively engage in ASC staff activities, including weekly staff meetings, strategic planning activities, and staff planning sessions.
• Engage and supervise interns and other volunteers as applicable.
• Collaborate with other team members on shared projects.
• Other duties as assigned within the scope of ASC’s mission and strategic plan objectives

Desired Skills and Background

The ideal candidate will have:

• Enthusiastic customer service orientation with attention to detail
• Experience with association management systems
• Basic accounting skills for invoicing
• Comfort using and learning a wide variety of systems and software, including but not limited to, Apple products, Microsoft Suite products, Zoom, Basecamp, Dropbox, Google Drive, Microsoft Outlook, SurveyMonkey, etc.
• Ability to work in a fast-paced environment
• Ability to work in a home office independently and within a remote team
• Experience working with boards and other individuals in leadership positions
• Cultural competency and an eagerness to learn

Location

This full-time position will be remote, based out of a home office. The position being based in the DC metropolitan area is preferred. Some travel is expected; approximately 2-3 times per year.