Parthenon Management Group – CSI 

POSITION DESCRIPTION 

Position: Chapter Relations Manager 

Reports to: Senior Association Manager 

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We are Solutionaries. 

Parthenon Management Group is an association management company offering management services to professional medical and scientific societies. We offer strategic guidance and bring creative solutions with a vision for the future.? 

The Chapter Relations Manager supports PMG’s goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability.  As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge. 

As part of our commitment to advancing industry best practices, our client Chapters provide local leadership, educational programming, and networking opportunities that help implement and promote the client standards. The Chapter Relations Manager plays a pivotal role in strengthening these local networks, ensuring that chapter initiatives are aligned with client’s mission and values. 

PRIMARY DUTIES AND RESPONSIBILITIES, include the following but are not limited to: 

Chapter Development and Component Relations. 

• Partnership and Support: Collaborate with client chapter leadership and regional representatives to drive local membership growth and engagement. Serve as a trusted advisor to chapter volunteer leaders, offering best-practice advice and hands-on assistance. 

• Performance Monitoring: Strategically monitor chapter performance using dashboards and other metrics and provide tools and strategies to help chapters achieve measurable outcomes in alignment with client’s quality standards. 

• Dynamic Chapter Program: Lead the implementation of the Dynamic Chapter Program by setting member value experience standards that reinforce client’s vision. Develop and execute leadership development initiatives that support volunteer-driven chapter management. 

• Communication Facilitation: Act as the liaison between chapter leadership, membership, and the central organization. Arrange and facilitate regular meetings (in-person and virtual) and other communication channels to ensure clear, consistent messaging and feedback loops. 

• Resource Development: Develop, maintain, and distribute resources (including guidelines, best practice documents, and toolkits) to empower chapter leaders to run efficient, high-impact programs. Oversee chapter services such as dues processing, website/portal access, data reporting, and resource allocation. 

• Policy & Compliance: Lead annual compliance reviews and monitor adherence to chapter affiliation agreements, policies, and regulatory requirements. Ensure that chapters operate in full alignment with client’s standards. 

Administration and additional Duties and Responsibilities: 

• Budget & Vendor Oversight: Develop and manage budgets related to chapter activities. Oversee vendor selection, relationships, and contract management to ensure high-quality, cost-effective services for chapters. 

• Team Leadership: Provide training and ongoing support to team members and Component Coordinators responsible for chapter relations. Promote a culture of transparency, accountability, and continuous improvement. 

• Committee Oversight: Coordinates assigned committee work for contracted organizations, ensuing task completion and oversight of committee charges, and oversight of program’s that carry out the organization’s mission.  

• Strategic Planning: Assists with strategic planning, as it applies to membership growth and services, to ensure that the society can successfully fulfill its mission. 

• Maintain a tracking and reporting system for the society that documents the society’s plan of work for each year and outlines the actions necessary to accomplish that plan.    

• Responsible for assisting with fundraising and development of other resources necessary to support the mission of society.   

• Assists with PMG meetings content coordination and meeting planning. 

• Additional Projects: Assist with special projects and tasks as assigned by the Senior Association Manager, ensuring all chapter-related activities support client’s strategic mission. 

SUPERVISORY RESPONSIBILITY 

• Provide assistance and training to other team members.  

• Supervises assigned Component Coordinators.  

EDUCATION AND/OR EXPERIENCE  

• Bachelor’s Degree from a four-year university or equivalent experience. 

• Minimum of five (5) years of experience in component or chapter relations, volunteer management, or membership development. 

• Minimum of three (3) years’ experience in budgeting, strategic planning, and vendor management. 

• Demonstrated transparent, high-integrity leadership and the ability to communicate a clear vision for the organization’s strategic future. 

• Proven skills in collaborating with and motivating volunteers, along with strong written and oral communication abilities. 

• Detail-oriented with excellent organizational skills. 

• Working knowledge of Microsoft O365, specifically Word and Excel, is strongly preferred. 

• Travel required. 

WORK ENVIRONMENT 

Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing and walking extensively throughout the day. 

BENEFITS 

People come first at PMG. That goes for both our clients and our team members. We are known for our exceptional customer service and work ethic. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing and more, PMG takes great care of its team members. 

• We offer: 

• Medical, Vision, and Dental insurance 

• Disability insurance 

• 401(k) 

• 2 Personal Days, 8 Paid Holidays, PTO Days 

• 6 weeks parental leave 

• Employee Development 

• PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime.  

• We are passionate about creating a workplace that promotes and values diversity. We serve associations that are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do. 

About Parthenon Management Group

We are Solutionaries. As your strategic partner, our mission is to help your scientific or medical-related association to achieve its mission. Parthenon Management Group is a leader in virtual, hybrid, and in-person professional meetings/conferences, customer support and satisfaction, and increasing your ROI. We develop innovative strategies and use state-of-the-art tools to grow your association.

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