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Affiliate & Member Relations Support Specialist
National Apartment Association

Arlington, Virginia

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Affiliate & Member Relations Support Specialist
National Apartment Association
Details

Posted: 31-Jan-25

Location: Arlington, Virginia

Type: Full Time

Salary: $59,000-62,100

Categories:

Customer Service and Support

SUMMARY OF POSITION: 

The National Apartment Association (NAA) is seeking a proactive and collaborative Affiliate & Member Relations Support Specialist to provide exceptional concierge-level service, support, and project management for NAA's affiliate network. This role involves building strong relationships with Association Executives (AEs) and affiliate staff to enhance their experience with NAA/NAAEI/NAAS products, services, and programs. The ideal candidate will have strong writing skills, attention to detail, and the ability to thrive in a fast-paced environment while collaborating with various stakeholders. 

PRINCIPAL ACCOUNTABILITIES: 

  • Build and maintain strong business relationships within the Affiliate network and NAA, aligning with strategic plans and management objectives. 
  • Provide concierge-level support to address Affiliate requests and concerns regarding NAA/NAAEI/NAAS services, products, and programs by troubleshooting issues and coordinating with NAA departments to escalate issues when necessary.  
  • Provide technology support & training to affiliates, ensuring they can effectively use NAA's platforms and tools. 
  • Investigate Affiliate and member data for errors/duplicates and make appropriate updates for accuracy.? 
  • Provide assistance and support to Member Programs administration. 
  • Collaborate with the Data & Applications Management (DAM) team on the Data Exchange project, acting as a liaison between DAM, Affiliate Resources, and affiliate leaders. 
  • Develop standard operating procedures (SOPs) for ongoing operations and new projects. 
  • Support Affiliate & Member Engagement committees and task forces as needed. 
  • Contribute to additional departmental needs as they arise. 

PLATFORMS USED: 

  • Microsoft Teams: Daily communications and collaboration. 
  • SharePoint & OneDrive: Document management. 
  • Salesforce/Nimble: Database management and reports, including Community Hub and related platform access (Affiliate Portal, Click & Lease, Marketing Portal, PACE). 
  • OpenWater: Application management software.  

COMPETENCIES: 

  • Project Management Abilities 
  • Communication Proficiency 
  • Technical Capacity 
  • Cultural Awareness 
  • Organizational Skills 
  • Relationship Management 
  • Critical Evaluation 
  • Ethical Practice 

REQUIRED EDUCATION AND EXPERIENCE: 

  • 2+ years of relevant experience. 
  • Strong client-facing skills with a focus on customer service. 
  • Excellent interpersonal skills and ability to work effectively with a cross-functional team. 
  • Ability to manage complex functional requirements, prioritize tasks, set goals, and work independently or in a group. 
  • Excellent oral and written communication skills, with diligent follow-through on tasks. 
  • Ability to adapt to shifting priorities in a dynamic environment. 
  • Critical thinking and problem-solving skills. 
  • High degree of professionalism and accuracy. 
  • Strong knowledge of MS Office. 

PREFERRED EDUCATION AND EXPERIENCE: 

  • 3+ years of experience in association management or a corporate membership environment, particularly within a membership-driven trade or professional association, or national non-profit organization. 
  • Proficient technology skills with AMS (Salesforce preferred), CRM, Microsoft 365/Teams, and other software platforms. 
  • Solid project management abilities and organizational skills, with the ability to balance team and individual responsibilities. 

SUPERVISORY RESPONSIBILITIES: 

  • This position has no supervisory responsibilities. 

TRAVEL: 

  • Little to no travel is expected for this position. 

PHYSICAL DEMANDS: 

  • Regularly required to sit, use hands to handle objects, tools, or controls, and reach with hands and arms. Occasionally lift up to 20 pounds. 

WORK ENVIRONMENT: 

  • Work is performed in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

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About National Apartment Association
About NAA The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org. Benefits Overview Flexible Hybrid schedule (2 days in office) Competitive pay Growth focused, ‘people first’ company culture Generous PTO and sick leave Health, vision, dental and more including newly added infertility coverage! 11 NAA holidays + 1 floating holiday of your choice!
Connections working at National Apartment Association
https://careerhq.asaecenter.org/jobs/21027356/affiliate-member-relations-support-specialist