Join FFTA’s mission-driven team as the Membership Experience Manager and play a key role in fostering relationships with member organizations across North America, ensuring they feel supported & have the resources they need in their service to families and communities.

The Membership Experience Manager is responsible for driving the engagement, retention, and recruitment of FFTA’s member organizations, ensuring that their organizational needs are met, and their employees feel supported in serving children and families. This remote position will lead membership engagement strategies, oversee onboarding processes, provide insights into membership trends to enhance recruitment and retention efforts, and manage membership records and dues.

The Membership Experience Manager will be FFTA’s primary liaison to member organizations, fostering strong relationships, overseeing the membership database, ensuring efficient billing and tracking of dues, and enhancing the overall value of FFTA membership.

View complete job description, process, and how to apply at the link: https://qr.codes/j8SLGs

ESSENTIAL RESPONSIBILITIES:
Membership Management and Engagement:
• Lead initiatives to recruit new member organizations, including identifying prospective
organizations, developing tailored outreach strategies, and maintaining updated prospect lists.
• Foster relationships with member organizations to understand their needs and enhance their
engagement with FFTA’s services and resources.
• Develop and implement membership retention strategies tailored to different stages of the
member organization lifecycle.
• Manage the onboarding process for new member organizations, including orientation, resource
sharing, and initial engagement strategies.
• Maintain and communicate the value of FFTA membership by showcasing benefits, sharing
success stories, and providing regular updates.
• Establish regular feedback loops, including quarterly or biannual check-ins with member
organizations, to assess satisfaction and inform future strategies.
• Manage the offboarding process for terminating organizations, including conveying respect
and appreciation to the member and optimizing the potential for the organization to rejoin the
association.
• Represent FFTA at industry events and conferences to network with potential and current
member organizations and share FFTA’s mission and value.
• Collaborate with marketing, events, and IT teams to ensure alignment and integration of
membership strategies and systems. 

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES
• Dynamic, energetic, creative, self-starter with a “can-do” attitude.
• Excellent customer service skills, focusing on responsiveness and problem resolution.
• Strong communication skills, both verbal and written, including the ability to prepare
professional, well-written, and engaging documents and presentations.
• Experience with membership management systems (such as YourMembership).
• Excellent project management and organizational skills with strong attention to detail.
• Proficiency in data analysis and reporting on membership trends and finances.
• Strong technology skills and a willingness to leverage evolving technologies to benefit the
association and its members.
• Ability to embrace and cultivate a diverse, equity-focused organizational culture.
• Professional facilitation skills to lead discussions and planning sessions effectively.

About Family Focused Treatment Association

FFTA works to advance best practices and advocate for policies that support families in their care and treatment for children. Dating back to the 1980s our roots are in defining and promoting best standards in Treatment Foster Care to advance the field’s understanding of effective methods for serving families. Today, we work to advance Treatment Family Care as a vital resource in the continuum of child/family well-being and children’s behavioral health services across North America. With nearly 500 member organizations across North America, we lift up the voices and needs of those children and families our members serve.

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