Chief Operating Officer

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.

Accountability- We strive to meet the highest standards of ethical behavior. Equity, integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.

Respect- We are committed to seeking to understand others’ perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.

Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders.  We embrace a culture of continuous learning and improvement.

WHAT YOU’LL DO
As the Chief Operating Officer, you will:

• Ensures alignment of all divisions and departments of the Association with the Strategic Plan, including oversight of the Operational Plan.
• Maintains a key performance metrics dashboard which supports data-driven decision making.
• Coordinates the work of the Association’s project management office.
• Holds accountable all staff to productivity and customer service expectations.
• Establishes an internal plan for executing a rapid growth strategy.
• Provides support for select APhA member communities.
• Provides strategic insights and support for APhA’s advocacy agenda.
• Collaborates across the organization to grow APhA’s financial position to better support the membership.
• Ensures consistency in branding and messaging across the organization.
• Provides support/backup to the CEO for these relationships.
• Ensures decision-making throughout the organization in support of a member-first culture.
• Works with the CEO and CFO to assign personnel resources consistent with the budget to best support the Association’s growth strategy.
• Serves on the Executive Council of the CEO and leads the Senior Leadership Team.
• Ensure that quality methods, process improvement tools, change management techniques, complex analytics and project management discipline is utilized to maximize the likelihood of success.
• Validate project results and recognize team achievements
• Provide stewardship and oversight include evaluating and reporting team successes, problem-solving to enhance team and process effectiveness and support their effectiveness.?
• Ensures a positive and optimal member experience.

LOCATION: Washington, DC – Hybrid

DOCUMENTS REQUIRED: 

• Resume and cover letter must be uploaded/submitted.

WHO WE’RE LOOKING FOR
APhA may be the right fit for you have:

Experience and Education required:

• A Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited school or college of pharmacy. A master’s degree in business administration, healthcare administration, or other relevant field of study (ie. MS, MPH, MIE) is preferred.
• A valid and active license to practice pharmacy in the U.S. or its territories.
• A minimum of 15 years of progressively complex oversight of large scale operational, strategic, and financial enterprises.
• Experience in growing a dynamic, quality and productivity driven organization and a demonstrated track record of creatively developing new approaches to improve productivity and customer service.

 Skills, knowledge and abilities are required:

• Either staff or elected leadership experience in a non-profit organization.
• Demonstrated evidence of operational leadership in growth of a complex organization.
• Adept at partnering with the Chief Financial Officer and CEO to meet the financial goals of an organization.
• Evidence of utilizing change management principles to position an organization for rapid growth.
• Creates a service-oriented culture that thrives on a disciplined approach to identifying objectives, prioritize and accomplishing them with efficiency and timeliness. 
• Proven strategic thinker with the ability to develop and implement long-term strategies that align with organizational goals and objectives, leveraging analytical skills to anticipate trends and drive innovative solutions.
• Exercises management practices which result in operations within allocated budgets. 
• Possesses a demonstrated ability to develop, mentor and recruit a talented management team. 
• An effective systems thinker who understands the value of effective systems, policies, and procedures with patient satisfaction as a driver.  
• Must be observant, detailed, and demanding with a dedication to quality and accomplishment. 
• Must be well spoken, articulate, energized and highly operationally focused and engaged. 
• Possess an action-oriented leadership style with assertiveness, tact, and a strong set of collaborative skills. 
• Possess outstanding interpersonal skills, an open and accessible management style, and a strong work ethic.  
• Set and maintains high standards for performance for self and others in the organization. 
• Possess solid analytical skills and be comfortable tactfully challenging the status quo. Will be transparent regarding the rationale for decisions and communicate openly and effectively across the organization. 
• Thrive on adapting to a rapidly evolving organization.  
• Set clear expectations for performance and holds subordinates accountable for timely results
• Ability to travel up to 25%

About American Pharmacists Association

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession. Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

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