The Program Director, Insurance, leads efforts to grow and enhance the association’s insurance programs; builds and implements strategy in collaboration with MOAA’s third party insurance administrator to strengthen plans, expand offerings, and enhance marketing/outreach; and monitors the association’s life and health insurance programs.

Responsibilities include, but are not limited to:

• Leads the association’s life and health insurance programs and serves as association’s program manager for insurance services and primary contact for MOAA’s third party administrator and insurance carriers.
• Identifies and evaluates key data and opportunities for program growth, including greater engagement in current plans, enhanced revenue, and new offerings to meet member needs.
• Negotiates contracts with third-party administrator and insurance carriers of MOAA-sponsored insurance plans.
• Works in a team environment with a leadership role in developing, implementing short and long-term strategies to optimize business opportunities.
• Builds and maintains industry relationships and keeps current with changes in life and health insurance industry and the competitive landscape.
• Evaluates and monitors insurance plan trends to ensure best possible combination of plan benefits, price, and customer service. Makes recommendations as needed.
• Monitors the performance of the insurance administrator and insurance underwriters and acts as program manager in the areas of service and efficiency.
• Responds to member complaints and inquiries regarding insurance policy provisions and customer service.
• Reviews insurance solicitation material, advertisements, and contract documentation prepared by the insurance administrator.
• Stays abreast of changes to federal life and health programs and how the changes affect sponsored insurance plans.

Skills, Attributes, Knowledge Required

• Strong ability to apply insurance principles, practices and elemental insurance law to management of the insurance programs.
• Detailed knowledge of TRICARE and ability to explain how programs interface with health insurance supplements.
• Expert ability to compare various life and health insurance plans, costs, and limitations and provide comparative analysis to aid management decisions.
• Creative ability to conceive and develop new programs.
• Exceptional oral and written communication skills.
• Genuine passion for and commitment to the mission and purpose of MOAA.

Professional Qualifications and Education Requirements:

• Bachelor’s degree desired, preferably in Business Administration or Economics or professional designation as one or more of the following: Fellow Life Management Institute (FLMI), Chartered Financial Consultant (ChFC), and Chartered Life Underwriter (CLU).
• Virginia State Life and Health Insurance license.
• Knowledge of military, veterans, military families and survivor programs and services and/or military experience.
• Prior experience in life and health insurance program management, or federal health benefits.

This is an exempt, full-time position. MOAA is an Equal Employment Opportunity (EEO) employer.

About Military Officers Association of America

The Military Officers Association of America (MOAA) is the nation’s largest and most influential association of uniformed services officers and their surviving spouses. Our 360,000+ members support efforts to preserve the earned benefits of all ranks across all services at every stage of their careers. Our promise to our members is simple. In fact, it’s the same promise they made to their country: Never Stop Serving.

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