CPAmerica is a national trade association of independent CPA firms. Our business is to support our member firms with educational and networking events, firm marketing and business development tools, resources for practice management, and staff recruiting, professional development, and retention that are designed to have a positive impact on the growth and profitability of member firms. We are very successful at what we do because of who we are, a team of people who care about our members and each other. We offer a great place to work and a career that is fun, challenging, meaningful, and part of a well-balanced life. 

The Vice President of Services is responsible for driving the strategic initiatives of CPAmerica’s Services and Events through the development and delivery of its programs, ultimately leading to member satisfaction and retention. The position will be responsible for both people and project management within the association.

Wondering if you might like to join us?

• We are looking for a creative, high performer who is service oriented and enjoys coming up with fresh ideas and solutions to help others overcome their business challenges.
• We are team players who look beyond the way we’ve always done things, working independently and interactively to support our members’ needs and each other’s ability to get things done in a fast-paced, deadline driven environment. 
• We are dedicated to delivering superior member service which sometimes means working outside the typical 9-5 hours.
• Outstanding communication skills are necessary whether you are writing, speaking, presenting, or sometimes facilitating discussions. You should like working with people because that’s what we do internally and externally, always remembering we are here to serve. Self-assuredness will go a long way as we interact frequently with very high-level professionals and consultants.  
• You will be part of the strategic development process ensuring projects are aligned with our overall objectives and at times owning your initiatives and directing others on execution.
• This role is located in Gainesville, FL but may be remote depending on your experience.

You should be:

• Passionate about helping others and always looking for ways to do things better.
• Someone who enjoys working with others and sees the success of individuals as a win for all.
• Highly motivated and organized with a deep sense of personal responsibility for delivering excellent results.  
• Adaptable, flexible and composed when things don’t go as planned, and ideally inclined to be thinking of Plans B & C before things even get that far.

Responsibilities

• Lead, mentor, and develop high-performing team managers within the Services department.
• Evaluate direct reports as to required skills, knowledge, activities and effort and recognize proficiencies, build on competencies and coach to deficiencies. 
• Manage the department’s budget, ensuring cost-effective operations while maintaining high-quality service standards.
• Establish and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
• Work with executive leadership on member engagement including new member onboarding and coordination of member engagement opportunities.
• Drive innovation within the department by identifying and implementing new technologies and processes to improve service delivery.
• Oversee services’ programs and member sharing opportunities including discussion portals, live conferences and event agendas, webinars, and training.
• Ensure the department adheres to all relevant regulations, policies, and standards such as NASBA. 
• Oversee events planning and implementation (~20 meetings/year) including contract negotiations, logistics, speaker agreements, meeting agendas, administration of sessions, and coordination of vendor sponsorships.
• Build and maintain strong relationships with key stakeholders, primarily managing partners, and other departments within the member firms.
• Travel to association events, site visits, and related events as needed. Travel 40-55 nights per year.  

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 10 years of experience in a senior leadership role with a proven track record of success.
• Strong leadership, communication, and interpersonal skills.
• Exceptional executive presence, including experience with high-level professionals.
• Ability to think strategically and drive results.
• Proven ability to lead and manage a large team.
• Strong financial acumen and experience managing budgets.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Ability to build and maintain strong relationships with stakeholders.
• Demonstrated commitment to continuous improvement and innovation.
• Proven track record in maintaining high member satisfaction and delivering exceptional member service.
• Expert-level proficiency with MS Office; helpful if you have experience with Adobe and even better if you have experience with Association Management Software (AMS)
• Comfortable with social media and professionally presented social profiles. 
• Experience in any of the following is helpful but not required: professional services firms, association services, events/event management.