The American Gem Society (AGS) is seeking a Membership Manager to oversee the daily operations and administration of AGS membership programs. This position is responsible for managing key functions related to member recruitment, retention, engagement, and cross-department collaboration in support of organizational goals.

Reporting to the Director of Membership, the Membership Manager will supervise and support a small professional team while planning and implementing membership events, campaigns, and initiatives. The role also ensures the accuracy and integrity of membership data, reporting, and analytics, while working closely with internal departments to strengthen member programs and services.

About AGS
The American Gem Society (AGS) is a nonprofit trade association of fine jewelry professionals dedicated to consumer protection, business ethics, and gemological expertise. As a 501(c)(6) organization, AGS promotes the highest professional standards and serves as a trusted resource within the jewelry industry.

Essential Functions

Membership Operations

• Drive recruitment and retention efforts in collaboration with the Director of Membership
• Develop and manage Membership Touchpoint Maps, workflows, and campaign calendars
• Maintain Standard Operating Procedures (SOPs) to streamline operations
• Manage the department calendar to ensure alignment with strategic priorities

Event & Tradeshow Coordination

• Assist in planning and managing trade show logistics, including booth setup, marketing materials, staff scheduling, and travel
• Collaborate with Marketing on campaigns and event promotions

Data & Reporting

• Ensure data accuracy and CRM integrity with the Data Analyst
• Generate regular membership reports for leadership
• Manage Basecamp projects and workflows within the internal database
• Assist with grievance and review coordination with senior leadership

Member Engagement

• Respond to member and prospect inquiries
• Identify and implement automation tools to improve communication
• Represent AGS at industry events (some travel, evenings, and weekends required)

Competencies

• Excellent organizational and project management skills
• Strong attention to detail and data accuracy
• Effective written and verbal communication
• Experience supervising staff or contractors
• Strong customer service mindset
• Proficient in Microsoft Office, association management systems (AMS), and learning management systems (LMS)

We provide a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with short- and long-term disability coverage and company-matched 401(k) contributions.

The American Gem Society is proud to be an equal opportunity employer. We welcome and consider all qualified applicants without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic.

Education and Experience

• A bachelor’s degree in a business-related field is required.
• 3–5 years of membership department and management experience (preferably within an association or nonprofit environment)