The Membership and Operations Manager leads CANA’s membership retention and recruitment strategies, manages member benefit programs, and supports the association’s volunteer and governance structures. This role oversees the association management system (AMS), handles member data and reporting, and coordinates member engagement, advisory group (committee) activities, and board relations. The Membership and Operations Manager also supports CANA’s operational needs and contributes to cross-functional initiatives that align with CANA’s strategic plan. Is responsible for all responsibilities outlined below as well as all other duties required.

Membership Engagement and Development (50%)

• Deliver exceptional customer service and respond to member inquiries daily.
• Lead strategies for member recruitment, retention, and benefit development.
• Manage member engagement metrics, annual surveys, and benefit coordination.
• Support micro-volunteering and leadership pathways; facilitate networking opportunities.
• Oversee resource library and supervise two full-time staff.

Volunteer Management & Governance (10%)

• Serve as main contact for volunteers and board members; build strong relationships.
• Coordinate onboarding, documentation, and scheduling of volunteer activities.
• Prepare agendas, minutes, and materials for board and advisory meetings.
• Draft board communications and reports in collaboration with the Executive Director.
• Represent staff in the Membership Advisory Group and support its activities.

Operations & Strategic Support (20%)

• Administer AMS and provide IT support; manage vendor relationships.
• Track strategic plan initiatives and assist with board reporting.
• Handle financial operations including payments, deposits, and AP activities.
• Maintain office systems, supplies, and supervise temporary staff/interns.
• Support domestic/international travel and manage corporate credit card usage.

Data Management and Administration (20%)

• Maintain accurate member records and lead renewal/invoicing processes.
• Manage membership processing, reporting, and database training.
• Create queries and reports to support programs and ensure data integrity.
• Track committee/board service history and update relevant platforms.
• Ensure confidentiality
• Perform other duties as assigned.