POSITION DESCRIPTION

TEI (Tax Executives Institute, Inc.) is seeking a IT & Web Support Specialist to provide essential support across the organization’s IT infrastructure, ensuring staff have reliable access to systems and tools. This position emphasizes technical assistance, hardware/software troubleshooting, and support for hybrid and in-person events and data management in the organization's AMS (netForum). The ideal candidate will bring a proactive mindset, adaptability, and a passion for problem-solving in dynamic environments.

IT Support (Primary Focus):

• Deliver responsive desktop and application support (Windows 11, Microsoft 365, Teams, Zoom, etc.)
• Manage onboarding/offboarding of users including hardware configuration, device imaging, and account setup
• Respond to and track help desk tickets, prioritizing according to organizational impact
• Enhance helpdesk chatbot with Copilot Studio.
• Maintain IT inventory, update system documentation, and coordinate with external vendors as needed
• Troubleshoot and support networked peripheral and connectivity issues
• Support Azure/Office365 tenant administration (Active Directory, Endpoint Manager, Exchange, Teams)

AMS & Data Management:

• Support data integrity efforts in netForum, including cleanup, deduplication, and field mapping
• Assist the database admin in generating reports, queries, and exports for internal stakeholders
• Help document and streamline processes for system consistency and staff self-sufficiency
• Collaborate on resolving integration issues across platforms (e.g., HubSpot, LMS)

Event Technology & On-Site Support:

• Provide on-site and remote technical support for hybrid and in-person events.
• Set up, configure, and monitor laptops, printers, and connectivity at venues
• Serve as liaison between staff and venue IT contacts to ensure seamless execution
• Assist in testing, deploying, and documenting event technology tools (e.g., Accelevents)

Web & Digital Support:

• Support website updates and minor HTML edits as needed using CMS tools (netForum, Drupal)
• Apply basic HTML/CSS to troubleshoot layout issues, adjust styling, and edit embedded components
• Troubleshoot minor front-end issues and coordinate with vendors for larger escalations
• Monitor website performance, security and assist with routine testing and updates

CANDIDATE PROFILE

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field
• 1–3 years’ experience in IT support in association technology environments
• Experience with netForum or similar AMS platform strongly preferred
• Basic proficiency in HTML and CSS for web edits and light troubleshooting
• Proficiency with Microsoft 365 tools, remote desktop support, and ticket management systems (e.g., Freshdesk)
• Working knowledge of event platforms (e.g., Zoom, Accelevents or similar) and hybrid meeting technology
• Working knowledge of Copilot Studio or similar AI platforms
• Strong communication skills and a customer-focused mindset
• Ability to travel for scheduled in-person events

TRAVEL

About 5% - 10% (to attend TEI educational and networking events)

COMPENSATION AND BENEFITS

Base compensation is commensurate with experience

Benefits: Health, Life, and Dental Insurance; 401(k) including employer match up to 6% of salary; generous paid time off

Annual performance-based bonus and salary increase

Hybrid work arrangement requiring two days/week in office

Successful candidates will embrace the opportunity to work with all TEI departments and collaborate cross-function. To apply, please provide a copy of your resume and salary requirements to Lynn Spence, Director of IT & Web Services at lspence@tei.org.

About Tax Executives Institute, Inc

Tax Executives Institute was founded in 1944 by 15 corporate tax executives in New York City and is dedicated to improving the tax system in a principled, effective manner. Since its founding, TEI has grown into a global organization of over 6,500 members representing over 2,800 of the leading businesses in the United States, Canada, Europe, Asia, and Latin America. TEI serves its members by providing continuing education, networking, and advocacy opportunities. TEI’s sponsors support these objectives by speaking at Institute and chapter events, and providing relevant and timely content through TEI’s professional journal, Tax Executive, and its Thought Leadership Bulletin newsletter.

Connections working at Tax Executives Institute, Inc