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Community Program Manager
Americas' SAP Users' Group
Application
Details
Posted: 25-Jul-25
Location: Chicago, IL
Type: Full Time
Salary: $80,000 - $85,000
Categories:
Chapter Relations
Communications/Editorial
Project Management/Program Development
Job Title: Community Program Manager Department: ASUG Content - Enterprise Reports To: Director, Content Strategy Location: Chicago, IL (Hybrid role - 2 days a week in office)
Company Overview:
Founded in 1991, Americas’ SAP Users’ Group (ASUG) is the world’s largest SAP user group, serving 2,300-plus businesses via company-wide memberships. ASUG is a Chicago-based organization that helps people and organizations get the most value from their investments in SAP technologies. We believe in the power of community and offer our members a wide range of in-person and virtual events, insightful webcasts, and member-told stories with endless opportunities for networking, education, and research. You’ll feel right at home in our community.
Our Values:
Inspire Trust: We build trust through transparency, integrity, and respect. Join us to be part of a team that values honesty and ethical behavior.
Lead the Charge: We are pioneers in our field, always striving for innovation and excellence. Be a part of a forward-thinking organization that encourages leadership at all levels.
Join Together: Collaboration is at the heart of what we do. Work with a diverse group of professionals who support and uplift each other.
Work Fearlessly: We embrace challenges and are not afraid to take risks. If you are bold and ambitious, you will thrive here.
Celebrate Customers: Our members are our top priority. Help us create exceptional experiences and celebrate their successes.
Job Summary:
The Community Program Manager plays a central role in developing and executing content strategies that drive year-round engagement across ASUG’s strategic topics and member communities. Reporting to the Director of Content Strategy, this role curates and creates high-impact content, facilitates strategic programming, and serves as a key liaison with member volunteers and SAP points of contact (POCs). With a strong foundation in education and curriculum design, the Community Program Manager helps simplify complex enterprise technology topics to meet the evolving needs of business and IT professionals.
Key Responsibilities:
Strategic Content Development
Develop and maintain content strategies for assigned communities and strategic topics.
Design curriculum maps that align with delivery channels including events, collections, and web content.
Lead the creation of content collections, and supplemental materials tailored to key personas and strategic themes.
Collaborate with internal teams (e.g., marketing, research, editorial) to align messaging and delivery.
Community Programming Leadership
Lead and support virtual programming for 5+ strategic communities.
Facilitate strategy planning sessions with SAP POCs and member volunteers.
Identify learning objectives and source speakers for Community Conversations and AMAs.
Create abstracts, discussion flows, and supplementary content to enrich programming.
Content Collection Management
Curate and maintain five Content Collections as a member-exclusive benefit.
Source content through audits, internal collaboration, and SME input.
Produce and repurpose articles, infographics, and other digital assets to support collection themes.
Stakeholder & Volunteer Engagement
Serve as a primary point of contact for community volunteers and SAP ecosystem stakeholders.
Coordinate topic and speaker outreach, confirmations, and follow-up for all programming.
Maintain consistent communication to support collaborative planning and feedback cycles.
Qualifications:
7–10 years of experience in content strategy, education, instructional design, or program management, preferably in a tech or association setting • Strong project management and curriculum development skills • Demonstrated ability to simplify complex topics and design content for a professional audience • Excellent written communication and stakeholder engagement skills • Proficiency with platforms such as Craft LMS, Monday.com, ON24, and Microsoft 365 • Bachelor’s degree in Communications, Education, Instructional Design, or a related field
Success Metrics
Member engagement with content collections (views, downloads, time on page)
Session registration and attendance for community events
Quality and consistency of speaker participation
Feedback from members, POCs, SMEs, and internal stakeholders
Collaboration & Stakeholders
Frequent collaboration with:
SAP points of contact (POCs)
Community volunteers and speakers
ASUG’s marketing, editorial, and events teams
Internal product and research stakeholders
Why ASUG?
Join a dynamic, mission-driven organization that values innovation, inclusivity, and growth. Enjoy a hybrid work environment with a supportive team, competitive compensation, and opportunities for professional development.
ASUG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Founded in 1991, Americas’ SAP Users’ Group (ASUG) is the world’s largest SAP user group, serving 2,300-plus businesses via company-wide memberships. ASUG’s mission is to help people and organizations get the most value from their investments in SAP technology. The Chicago-based organization accomplishes this by connecting and educating people through in-person and virtual events, delivering customer feedback to SAP, and advocating for its members.
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